[Remote] Senior Manager, Conversational Agents - Google CES at WillowTree

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Product Consultancy, Telecommunications, Customer Experience, Digital Solutions, AIIndustries

Skills

Key technologies and capabilities for this role

Conversational AgentsAgent AssistConversational InsightsGoogle AI technologiesAIDigital Product ConsultingDigital Marketing ServicesData & AIStrategy ConsultingBusiness Operations ModernizationEnterprise ApplicationsCloud EngineeringQA & Test EngineeringVoice UIChatbotsCustomer Service

Questions & Answers

Common questions about this position

Is this role remote or office-based?

The role can operate remotely in the United States or Canada or be based out of major North American offices in Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are required for this Senior Manager role?

The role requires strategic thinking, deep technical understanding of Google CES products like Conversational Agents (Dialogflow, Gen AI Agents), Agent Assist, and Conversational Insights, strong business acumen, and exceptional leadership skills.

What is the company culture like at TELUS Digital?

TELUS Digital emphasizes a people-first culture, agile thinking, and innovation to design transformative customer experiences.

What makes a strong candidate for this position?

A visionary and results-driven leader with experience in strategic roadmap development, business growth, Google CES expertise, and the ability to build high-performing teams stands out.

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters

2007Year Founded

ACQUISITIONCompany Stage

Consulting, Consumer Software, DesignIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Parental Leave

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.

Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.

Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.

The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.

WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.

Expansion in IoT market offers opportunities for connected device solutions.

Rising focus on UX design enhances customer satisfaction and retention.

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