Senior Manager, Conversational Agents - Google CES

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Product Consultancy, Telecommunications, Customer Experience, Digital Solutions, AIIndustries

Requirements

Candidates must have a visionary and results-driven approach with experience in leading the growth and expansion of global practices. A deep understanding of Google CES products, including Conversational Agents (Dialogflow, Gen AI Agents), Agent Assist, and Conversational Insights, is essential. Strong business acumen, exceptional leadership skills, and the ability to stay abreast of advancements in Google CES, generative AI, and NLP are required. The role is remote in the United States or Canada or based in major North American office locations.

Responsibilities

The Director will develop and execute the strategic roadmap for the Google CES practice, driving revenue growth and client adoption. They will identify new business opportunities, cultivate stakeholder relationships, and champion the adoption of Google CES solutions. Responsibilities include leading the full lifecycle of solution development and delivery, establishing KPIs, and staying current with AI and customer engagement technologies. The Director will also drive the creation of innovative solutions, oversee technical architecture, and foster a culture of continuous learning and innovation within the team.

Skills

Conversational Agents

Agent Assist

Conversational Insights

Google AI technologies

Digital Product Consulting

Digital Marketing Services

Data & AI

Strategy Consulting

Business Operations Modernization

Enterprise Applications

Cloud Engineering

QA & Test Engineering

Voice UI

Chatbots

Customer Service

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters

2007Year Founded

ACQUISITIONCompany Stage

Consulting, Consumer Software, DesignIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Parental Leave

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.

Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.

Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.

The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.

WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.

Expansion in IoT market offers opportunities for connected device solutions.

Rising focus on UX design enhances customer satisfaction and retention.

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