Senior Manager, Content (Head of Content) at Forter

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, eCommerceIndustries

Requirements

8+ years of experience in content marketing or editorial leadership, ideally within B2B SaaS, payments, or eCommerce
Understanding of content's role in the digital demand engine — SEO, lead generation, and nurture
Strong writing, editing, and storytelling skills — able to translate complex topics into clear, compelling narratives
Experience working with data-driven content, including turning analytics or proprietary insights into thought leadership
Comfortable managing and mentoring a mix of internal team members and external contractors or agencies
Demonstrated experience using AI tools for research, drafting, editing, and analysis
Proven project management and organizational skills — able to juggle multiple priorities and stakeholders

Responsibilities

Own the global content strategy and calendar — ensuring alignment with marketing, sales, and product priorities
Lead creation of high-value, educational content that helps eCommerce and payments leaders understand their changing environment and improve revenue and profitability
Leverage AI tools to enhance efficiency, insight generation, and quality across the content lifecycle
Oversee the production of diverse content formats, including website pages and blogs, research reports, thought leadership video scripts, and customer success stories
Collaborate cross-functionally with the Creative team, Product Marketing, Partner Marketing, Demand Gen, Sales, and internal subject matter experts to ensure content supports go-to-market priorities
Manage and mentor a full-time content team member and a network of writers, editors, designers, and video producers
Measure content performance and use insights to refine strategy, formats, and distribution for maximum impact
Ensure brand consistency across all channels, maintaining Forter’s voice as credible, authoritative, and approachable

Skills

Content Strategy

Content Marketing

Editorial

Thought Leadership

LLMs

Video Scripting

Data Analysis

eCommerce

Payments

Storytelling

Team Leadership

Project Management

Forter

Fraud prevention and identity protection services

About Forter

Forter provides a range of services designed to protect online businesses from fraud and abuse. Its offerings include identity protection to prevent unauthorized access and fraudulent purchases, fraud management that allows businesses to make instant decisions to stop fraudsters, and abuse prevention to identify unauthorized resellers and coupon abusers. Additionally, Forter focuses on payment optimization to enhance trust with banks and improve transaction conversion rates while ensuring compliance with European regulations like PSD2. The company also automates chargeback recovery to help businesses dispute and win claims. Unlike many competitors, Forter operates on a B2B model, charging businesses based on their size and transaction volume, and aims to enhance revenue protection and customer experience for online retailers.

New York City, New YorkHeadquarters

2013Year Founded

$513.6MTotal Funding

SERIES_FCompany Stage

Cybersecurity, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Home Office Stipend

Unlimited Paid Time Off

Hybrid Work Options

Risks

Rising BNPL services complicate fraud detection and increase payment default risks.

Increased returns fraud challenges Forter's fraud prevention systems.

Shift to social media shopping introduces new fraud vectors for Forter to address.

Differentiation

Forter offers real-time, automated fraud prevention solutions for online merchants.

The company focuses on consumer-centric fraud prevention, enhancing customer experience and growth.

Forter's services include identity protection, fraud management, and payment optimization.

Upsides

Forter's AI enhancements improve decision capabilities, boosting fraud prevention effectiveness.

Partnerships with Shopify, Salesforce, and PwC enhance Forter's competitive positioning.

Integration with Gr4vy streamlines payments and mitigates risks for enterprise merchants.

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