[Remote] Senior IT Administrator at Fullscript

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

5+ years experience in IT administration (or equivalent) with increasing levels of responsibility
Strong expertise with macOS, Windows, SaaS management, and MDM tools (Jamf, Intune, etc.)
Proficiency with SaaS platforms and identity access management (Okta or similar)
Demonstrated experience leading IT projects from ideation to implementation, including planning, execution, and documentation
Hands-on scripting or automation experience (Python, PowerShell, or equivalent)
Excellent troubleshooting skills across networking, infrastructure, and device level issues
Strong mentorship and leadership abilities through guiding junior IT staff
Clear empathetic communication skills with both technical and non-technical audiences
A continuous improvement mindset, always looking for ways to make IT more efficient and scalable

Responsibilities

Act as the escalation point for IT Admins I-III, providing expert level support across macOS, Windows, SaaS, and MDM environments
Lead process improvement initiatives by identifying gaps, design solutions, and execute IT projects with minimal oversight
Drive automation in IT workflows, including onboarding, offboarding, SaaS provisioning, and device management (i.e. scripting, APIs, or automation platforms)
Partner with infrastructure and security teams to ensure seamless end user support and compliance with security/legal requirements
Serve as the technical lead for onboarding/offboarding workflows, SaaS application management, and compliance alignment
Mentor and train junior IT team members, ensuring consistent documentation, knowledge sharing, and skill development
Translate complex technical issues into clear, actionable communication for both IT peers and non-technical stakeholders
Support live events including AV setup, livestreaming, and troubleshooting audio/video equipment
Maintain and improve internal IT documentation, ensuring repeatability and reliability across processes

Skills

macOS

Windows

SaaS

MDM

Scripting

APIs

Automation

Fullscript

Platform for managing supplement plans

About Fullscript

Fullscript provides a platform for healthcare practitioners to create and manage supplement plans for their patients. The platform simplifies the workflow for health professionals, allowing them to personalize treatment plans with custom protocols and features. It serves over 70,000 practitioners, including doctors and nutritionists, and operates in a two-sided market by selling high-quality supplements directly to patients or in-office, with prices set by the practitioners. Fullscript also offers educational resources to help patients adhere to their supplement plans, including infographics, handouts, and an award-winning blog covering various wellness topics. The company's goal is to improve patient outcomes and make wellness more affordable through better support and resources for both practitioners and patients.

Ottawa, CanadaHeadquarters

2011Year Founded

$265.7MTotal Funding

LATE_VCCompany Stage

Education, Healthcare, Consumer GoodsIndustries

501-1,000Employees

Benefits

Flexible Paid Time Off

Stock Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Remote Work Options

Wellness Program

Training Budget

Risks

Integration challenges with Rupa Health could lead to operational inefficiencies.

Regulatory scrutiny may arise from handling genetic data with 3X4 Genetics.

Recent executive changes could cause strategic misalignments during transitions.

Differentiation

Fullscript offers a seamless blend of virtual dispensing and in-office sales.

The platform supports over 70,000 practitioners with personalized treatment plans.

Fullscript's educational resources enhance patient adherence and promote wellness.

Upsides

The acquisition of Rupa Health expands Fullscript's comprehensive care platform.

Partnership with 3X4 Genetics enhances personalized supplement recommendations.

Growing demand for telehealth boosts Fullscript's digital health platform.

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