Senior Installation Administration Professional

Employment Type: Full-time

Salary: $71,100 - $97,800 per year

Location Type: Remote (Occasional travel to Humana's offices may be required)

Position Overview

Become a part of our caring community and help us put health first. The Senior Installation Administration Professional establishes and manages relationships with internal and external clients. This role coordinates the end-to-end process from the point of sale to members being loaded into the system, ID cards issued, claims opened for processing, and certifications issued. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

• Overall accountability for the end-to-end implementation process from point of sale to go-live.
• Capable of prioritizing and balancing multiple responsibilities and projects, pivoting where necessary.
• Implement strategies to streamline processes with a focus on achieving measurable improvements in key performance indicators.
• Facilitates innovative client solutions for unique group setups.
• Creates accurate and timely reporting of implementation data, status, and metrics.
• Serves as the control point for all requirements gathering and dissemination of information to functional areas.
• Leads post-implementation stabilization process, if applicable.
• Begins to influence department’s strategy.
• Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction.
• Exercises considerable latitude in determining objectives and approaches to assignments.

Required Qualifications

• Bachelor's degree or 3 years equivalent healthcare experience.
• Previous relationship management experience.
• Experience implementing, managing, or consulting on accounts from 10-100,000 lives/retirees.
• Ability to effectively communicate with leadership and peers, inside and outside the organization, both verbally and written.
• Project or process management experience.
• Proficient with Microsoft suite, including proficiency with Excel (sort pivot tables, compare excel files systematically, etc.).
• Ability to utilize analytical thinking and determine root cause(s) and recommended solution(s) as well as identify trends for preventative action.
• Analytical thinker with success in introducing new processes and/or process improvements in operational environments.

Preferred Qualifications

• Group Medicare knowledge.
• Self-starter who takes initiative, ownership, and anticipates future trends accurately.

Additional Information

• Travel: 20-25%
• Internet Requirements: For remote work, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended. Wireless, wired cable, or DSL connection is suggested. Satellite, cellular, and microwave connections may be used only if approved by leadership.
• Internet Stipend: Associates living and working from home in California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Equipment: Humana will provide necessary telephone equipment.
• Work Environment: Must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Company Information

Humana is committed to putting health first and fostering a caring community.