Senior Information Developer/ Technical Writer at Zeta

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Engineer (B.E/ B.Tech) or MCA
English (Honors/MA English level)
Experience working with open-source languages and tools (e.g., Git)
Medium-to-Expert proficiency in CMS, authoring, and graphics tools (e.g., Adobe Suite, MS Suite, Google Docs Suite, Visio, Lucidcharts, Confluence)
Fast-learning writer with a developer's mindset

Responsibilities

Develop a deep understanding of Zeta's Product
Communicate complex technical concepts clearly and concisely
Create accurate content for internal and external developers
Write comprehensive product documentation
Produce engaging technical papers and blogs to encourage developer engagement
Contribute to talent engagement through articles on Medium/LinkedIn
Work with L&D to address technical product training gaps and support onboarding for new employees
Create accurate technical documentation, including integration guides, admin guides, and user guides (for Enterprise customers)
Contribute to establishing processes for drafting, publishing, change management, and KPI management
Research SaaS documentation to develop a model and Information Architecture for various documentation types
Contribute to hiring and team building efforts
Assist the Customer Support function in building their knowledge base
Build feedback loops for gathering input on the quality and usefulness of produced materials

Skills

Key technologies and capabilities for this role

ConfluenceLucidchartVisioAdobe SuiteMicrosoft SuiteGoogle DocsCMSGit

Questions & Answers

Common questions about this position

What is the work location or arrangement for this role?

The position is hybrid.

What is the salary for this Senior Information Developer/Technical Writer position?

This information is not specified in the job description.

What technical skills are required for this role?

Required skills include experience with open-source languages and tools, and medium-to-expert proficiency in CMS, authoring, and graphics tools such as Adobe Suite, MS Suite, Google Docs Suite, Visio, Lucidcharts, and Confluence.

What education is required for this position?

Candidates need an Engineer (B.E/ B.Tech) or MCA degree, along with English proficiency at Honors/MA English level.

What kind of candidate stands out for this role?

Fast-learning writers with a developer's mindset who can collaborate with Engineering teams and create accurate, engaging technical content will be strong fits.

Zeta

Cloud-native payment card processing platform

About Zeta

Zeta provides a platform for payment card processing that is designed for banks, financial institutions, and fintech companies. Their main product, the Omni Stack, allows clients to easily create and manage digital credit, debit, and prepaid card programs. This platform works by integrating with existing systems through APIs, which helps streamline the payment processing experience. Zeta stands out from its competitors by focusing on cloud-native solutions and ensuring compliance with important regulations, which helps build trust with their clients. The company's goal is to make payments seamless and less noticeable in everyday transactions, moving towards a future where payments are 'invisible'.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$369.6MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Risks

Competition from fintech startups may erode Zeta's market share.

Data privacy concerns could arise as Zeta expands globally.

Dependence on key partnerships like Sparrow poses risks if disrupted.

Differentiation

Zeta's Tachyon platform powers Sparrow's top-rated credit card for underserved markets.

Zeta's Omni Stack enables rapid launch of digital card programs for financial institutions.

Zeta is recognized for compliance with ISO IEC 27001, PCI DSS 4.0, and SOC 2 Type 2.

Upsides

Zeta's partnership with Sparrow opens new revenue streams in underserved markets.

Zeta's technology receives high ratings, enhancing brand reputation and customer trust.

Recognition by Celent boosts Zeta's market positioning for US banks and credit unions.

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