Senior Implementation analyst

Position Overview

• Location Type: Hybrid
• Job Type: Full time
• Salary: Not Specified

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter.

Team Description: Sabre Corporation launched Sabre Direct Pay, an innovative payments hub designed to maximize value from every transaction. Sabre Direct Pay allows our clients to pay anyone, anywhere and integrates seamlessly into their current workflows with the goal to change how travel payments is today to the benefit of our customers.

Role and Responsibilities

The Senior Implementation Manager role will be leading the implementation and activation of Sabre Virtual Payments customers. You will work with internal and external teams to ensure our customers get the best service, projects are delivered on time, and our processes are in a continuously improving mode. You will have a customer-centric mindset to bring additional value or simplification to the customers.

What will you achieve?

• Managing implementation activities for all Sabre Direct Pay (SDP) customers.
• Contribute to the removal of non-commercial tasks away from the commercial team.
• Coordinate with internal and external teams (addressing certain implementations and support levels).
• Manage the whole implementation process for complex-big customers.
• Identify product customization needs to support the implementation. Coordinate these customizations with the product team to ensure customer satisfaction and deadlines.
• Train the customer in the solution and reporting.
• Ensure first transactions to consolidate the activation of the customer.
• Managing second-level support occasionally.
• Support Service Level Agreements (SLAs) and response time measurements.

What's in it for you?

• Opportunity to have real influence in a travel fintech team that will become a game-changing item in our industry.
• Get a deep understanding of the B2B Travel Payment industry and be able to influence how customers make the best use of our products.
• Be part of one of the world’s largest Travel and Hospitality technology companies.
• Opportunity to partner, interact, and network with many important players in the payments ecosystem in both finance and technology, which includes Banks, Fintechs, card networks, C-Levels of Travel agencies, including Online Travel Agencies (OTAs), Leisure and Business agencies, and key stakeholders at Sabre.

Qualifications and Education Requirements

• Advanced English and Portuguese level, both verbal and written.
• Customer-focus mindset.
• Experience in the payments or banking industry is a strong plus.
• Exceptional communication ability and strong attention to detail.
• Strategic and Analytical thinking.
• Capable of managing and prioritizing several competing tasks.

Nice to Have Skills

• Experience leading projects and working with multiple stakeholders is a plus.
• Background in technology implementations is nice to have.
• Knowledge on Payments and Travel Payments is a plus.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process.