[Remote] Senior GTM Operations Manager at Paddle

United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, SaaS, PaymentsIndustries

Requirements

Minimum of 5 years of experience in a Revenue or Sales Operations role, with strong specialisation and proven track record in Sales Operations
Deep, hands-on experience in core sales operations pillars, specifically designing and managing sales compensation/incentive plans, territory planning, and performance analytics
Proven experience managing CRM and marketing automation systems (e.g., Salesforce, HubSpot)
Proficient in project management and leading multiple projects simultaneously
Demonstrated analytical skills, with the ability to interpret complex data, draw actionable insights, and make data-driven decisions
Proactive and solution-oriented, with the ability to identify issues and propose effective solutions, while being adaptable to fast-paced and uncertain environments
Excellent communication and collaboration skills, capable of working effectively with both technical and non-technical teams

Responsibilities

Lead the annual planning and ongoing management of sales territories, quotas, and commission plans to drive performance and align with company objectives
Conduct in-depth analysis of sales performance and productivity, providing actionable insights and recommendations to commercial leadership
Provide strategic support to field sales teams by managing and continuously improving deal desk activities
Proactively identify and address bottlenecks in the revenue cycle, analysing challenges and recommending effective solutions to optimise processes
Implement and maintain standardised processes and workflows across revenue teams
Document and communicate process changes to relevant stakeholders
Ensure data integrity and consistency across all revenue platforms
Evaluate and implement new technologies to support revenue growth
Develop and maintain dashboards and reports to track key revenue metrics
Collaborate cross-functionally to design, implement, and develop effective solutions
Conduct thorough testing and evaluation of solutions to guarantee they meet the needs and expectations of end users
Contribute actively to the growth of the GTM Operations team by sharing knowledge, collaborating effectively with teammates, and helping to shape best practices

Skills

Sales Operations

Territory Management

Quota Management

Commission Plans

Sales Analytics

Deal Desk

Revenue Cycle Optimization

Process Improvement

Data Analysis

Project Management

Paddle

Platform for SaaS billing and compliance

About Paddle

Paddle simplifies software sales for SaaS companies by providing a platform that manages billing, payments, tax compliance, and customer support. Its tools allow developers to focus on product development instead of administrative tasks. Paddle's all-in-one solution includes payment processing, subscription management, invoicing, and compliance with international tax laws, helping clients streamline operations and scale efficiently. The company earns revenue through transaction fees and subscription plans, aligning its success with that of its clients. Paddle's platform is flexible, easy to configure, and offers extensive API documentation for seamless integration. It also supports webhook notifications for real-time updates. The goal of Paddle is to be a vital partner for software companies aiming to grow internationally while managing the complexities of tax and compliance.

London, United KingdomHeadquarters

2012Year Founded

$283.4MTotal Funding

SERIES_DCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Benefits

Competitive compensation & share options

Private healthcare & mental health coaching

Flexible time off

Learning & development

Family leave

Wellbeing points

Transportation subsidies

Home workstation budget

Risks

Emerging payment platforms may erode Paddle's market share.

Slower SaaS industry growth could impact Paddle's transaction-based revenue model.

Rising churn rates in SaaS could lead to decreased revenue for Paddle.

Differentiation

Paddle offers a unique Merchant of Record model for SaaS companies.

The platform integrates billing, payments, and tax compliance into a single solution.

Paddle's API and webhook features enable seamless integration for developers.

Upsides

Paddle's AI Launchpad supports the growing trend of AI-powered SaaS solutions.

The new billing features cater to the demand for hyperlocalised payments.

Paddle's all-in-one platform is attractive amid rising churn rates and tighter budgets.

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