Senior Forward Deployed Operator at Supernal

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HealthcareIndustries

Requirements

5+ years of experience in operations, deployment, or implementation, ideally in SaaS, customer success operations, or healthcare consulting
Proven track record running complex or technical customer implementations or pilots
Strong analytical mindset; fluent in Excel, SQL, or other data tools
Detail-oriented and execution-driven; owns the outcome and optimizes relentlessly
Exceptional communication skills with the ability to synthesize technical and business information clearly
Comfortable working cross-functionally in a fast-paced, evolving environment
Preferred Qualifications
Experience in healthcare, SaaS onboarding, or enterprise software deployments
Familiarity with AI, RCM, or call center operations
Demonstrated ability to improve trial-to-paid conversion metrics or similar performance outcomes

Responsibilities

Own and execute enterprise customer trials, ensuring a smooth, data-driven, and conversion-optimized experience from onboarding through evaluation
Serve as the operational point of contact for enterprise pilots, working closely with Customer Success, Product, and Engineering to deliver seamless deployments that convert into long-term partnerships
Diagnose friction points by analyzing engagement and usage data; develop and implement solutions to improve trial conversion and customer experience
Partner cross-functionally with Product, Customer Success, and Engineering to design scalable onboarding and integration processes
Drive process automation and efficiency across internal workflows, reducing manual touchpoints while maintaining quality and speed
Build dashboards and metrics that track conversion, retention, and performance of trial accounts
Continuously improve trial operations through data analysis, structured feedback loops, and rapid iteration

Skills

Excel

SQL

data analysis

process automation

dashboards

customer onboarding

SaaS

cross-functional collaboration

Supernal

Develops electric vertical takeoff aircraft

About Supernal

Supernal focuses on transforming urban transportation through the development of electric Vertical Takeoff and Landing (eVTOL) vehicles. These electric aircraft are designed to take off and land vertically, providing a zero-carbon and efficient transportation option for cities. Supernal targets urban planners, city governments, and private transportation companies, offering solutions to reduce ground traffic congestion and carbon emissions. Their business model includes the development, production, and operation of eVTOLs, generating revenue through sales, leasing, and support services like maintenance and fleet management. Based in Irvine, California, Supernal emphasizes safety and customer needs, with their eVTOL model, the S-A2, featuring eight tilting rotors to address engineering challenges. The company aims to set a high standard for advanced air mobility and believes in the importance of collaboration within the community to achieve success.

Washington, District of ColumbiaHeadquarters

2020Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Government & Public Sector, EnergyIndustries

201-500Employees

Benefits

Performance Bonus

Risks

Relocation to Irvine may disrupt operations and employee productivity temporarily.

Competition from Lilium threatens Supernal's market share in the U.S.

Geopolitical challenges may affect Supernal's expansion in Asia and Europe.

Differentiation

Supernal focuses on zero-carbon eVTOLs for urban air mobility, unlike many competitors.

The S-A2 features unique eight tilting rotors, solving multiple engineering challenges.

Supernal collaborates with Hyundai for advanced design and manufacturing expertise.

Upsides

Partnerships with Blade and Sigma enhance Supernal's market reach and operational capabilities.

FAA's regulatory frameworks could accelerate Supernal's commercial deployment by 2028.

Advancements in battery technology improve S-A2's range and charging efficiency.

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