Senior Field Service Technician at Xylem

New Castle, Delaware, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Water Technology, UtilitiesIndustries

Requirements

HS diploma or equivalent
Preferred: Industry specific license(s) for water or wastewater
Preferred: Trades/Training Certificates - HVAC/Plumbing/Electrical
2 to 5 years of mechanical/technical work experience including industrial or commercial process water experience
Water/Wastewater/Chemical handling, processing, analytical experience a plus
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Clean driving record
Be able to pass background check & pre-employment drug screen
Some travel required (20%-50% travel depending on division & location, overnight stays, away from home)
Electrical skills
Mechanical skills
Safe use of power and hand tools and test instruments
Work without direct supervision
Technically sound
Experience with Microsoft Office including smart devices
Must have customer service/field service experience
Demonstrates critical thinking and troubleshooting ability
Synthesizes technical information and communicates it clearly
Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways
High Impact Behaviors: Continuous Professional Development, Collaboration and Teamwork, Results Driven Performance
Located in northern Virginia (Leesburg/Ashburn) or southwest Baltimore, MD (Gaithersburg/Olney areas) preferred

Responsibilities

Initiating and executing field service activities at customer sites in a safe and efficient manner
Proactive system troubleshooting
Works with mechanical, electrical, chemical feed and storage equipment
Conducts routine contractual sampling and survey work
Preventative/breakdown maintenance
Maintains parts inventory
Completes cost accounting time entry and field data entry
Anticipates and corrects safety issues (both Company and Customer owned equipment)
Direct interfacing with customer
Responsible for work in multiple systems/locations/customers within a primary service area and regional territory
Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment
Usually works with minimal supervision
Works independently

Skills

Key technologies and capabilities for this role

Mechanical RepairElectrical SystemsChemical Feed EquipmentTroubleshootingPreventative MaintenanceBreakdown MaintenanceParts InventorySafety ComplianceData EntryCustomer Service

Questions & Answers

Common questions about this position

What is the expected travel requirement for this role?

The role requires 20%-50% travel depending on division and location, including overnight stays and time away from home.

What education and experience are required for this position?

A high school diploma or equivalent is required, along with 2 to 5 years of mechanical/technical work experience including industrial or commercial process water experience. Preferred qualifications include industry-specific licenses for water or wastewater and trades/training certificates in HVAC, Plumbing, or Electrical.

Where should the ideal candidate be located?

The ideal candidate will be located in northern Virginia (Leesburg/Ashburn) or southwest Baltimore, MD (Gaithersburg/Olney areas).

What is the company culture like at Xylem?

Xylem emphasizes a high impact culture through innovation, accountability, and empowerment, with a focus on creating and maintaining a safe working environment, collaboration, teamwork, and results-driven performance.

What makes a strong candidate for this Senior Field Service Technician role?

Strong candidates have 2-5 years of mechanical/technical experience in industrial or commercial process water, a clean driving record, ability to obtain customer clearances like TWIC or DISA, and exhibit high impact behaviors like continuous professional development, collaboration, and results-driven performance.

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

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