Senior Executive Briefing Specialist – London at Zoom

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, SoftwareIndustries

Requirements

4+ years of experience in executive briefings, client-focused events, or strategic customer engagements—ideally in a SaaS or enterprise technology environment
Able to present and tell compelling stories that engage executive audiences
Experience hosting in-person and hybrid executive briefings using collaboration and conference room technologies
Exemplary organisational and project management skills, with the ability to manage multiple programs simultaneously and pivot gracefully when needed
Comfortable influencing across functions and using negotiation skills to deliver the best possible customer experience
Proficiency in Salesforce (SFDC), Briefing Source (or similar), and familiarity with conference room software and AV systems
Understanding of sales and customer success processes—and how briefings support these motions
Passion for customer happiness: willing to go the extra mile to ensure every guest leaves feeling inspired and valued
Deep curiosity about Zoom’s platform and a desire to continuously grow your knowledge of our products and innovations

Responsibilities

Leading end-to-end engagement management: Own the full lifecycle of executive briefings—from intake and agenda design to on-site facilitation and post-event follow-up
Partnering strategically with account teams: Collaborate with Sales to define objectives and shape experiences that align to customer and partner priorities and Zoom’s value story
Curating and prepare content: Work with executives and subject matter experts to build tailored discussions and presentations that bring Zoom’s innovation to life
Facilitating dynamic sessions: Host visiting customers with professionalism and warmth, creating an environment that fosters open dialogue and connection
Presenting and demonstrate Zoom solutions: Poised in lead product demos or storytelling moments that highlight our platform’s capabilities across meetings, AI, and hybrid work
Ensuring flawless logistics: Coordinate scheduling, space, AV technology, catering, and hybrid meeting setups to deliver a seamless, premium experience
Influencing and problem-solve: Use negotiation and collaboration skills to align diverse stakeholders, pivot in real time, and offer creative solutions when plans change
Leveraging data and tools: Manage requests and engagement data through Salesforce (SFDC) and our briefing software to track success metrics and identify opportunities for improvement
Championing continuous improvement: Gather feedback, share insights, and contribute ideas to enhance our storytelling, operations, and customer impact

Skills

Key technologies and capabilities for this role

Executive BriefingEvent FacilitationAgenda DesignProduct DemonstrationCustomer EngagementSales CollaborationContent CurationPresentation Skills

Questions & Answers

Common questions about this position

What experience is required for the Senior Executive Briefing Specialist role?

Candidates need 4+ years of experience in executive briefings, client-focused events, or strategic customer engagements, ideally in a SaaS or enterprise technology environment, along with the ability to present and tell compelling stories that engage executive audiences.

Is this a remote position or does it require working in London?

The role is based at the London Experience Centre, indicating an on-site presence is required to facilitate customer engagements and manage logistics.

What does the team at Zoom's London Experience Centre focus on?

The team supports a diverse range of customers and partners by offering immersive experiences in Zoom's latest innovations, orchestrating strategic, collaborative, and customer-focused discussions to highlight Zoom's possibilities.

What are the main responsibilities of this role?

Responsibilities include leading end-to-end engagement management, partnering with sales teams, curating content, facilitating sessions, presenting Zoom solutions, ensuring logistics, problem-solving, leveraging data tools like Salesforce, and championing continuous improvement.

What makes a strong candidate for this position?

A strong candidate has 4+ years in executive briefings or similar in SaaS/tech, excels at presenting compelling stories to executives, and can manage full event lifecycles including stakeholder collaboration, logistics, and data tools like Salesforce.

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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