Senior Solutions Consultant

Employment Type: Full-Time Location Type: Remote

Position Overview

Zip is seeking a Senior Solutions Consultant with experience in ERP systems (such as Netsuite, Oracle Fusion, SAP s/4, Ariba, or Coupa) to lead customer onboarding and drive product implementation. This role requires a hands-on approach and offers the opportunity to influence our product roadmap. As Zip scales, you will work with a diverse range of new clients across various industries, including current clients like OpenAI, Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.

About Zip

The process of purchasing software, services, or tools at work has become overly complicated, even for the most innovative companies. Enterprises globally spend over $120 trillion annually on procurement, relying heavily on vendors to operate. Zip was founded in 2020 to simplify this complex problem with a purpose-built procurement platform offering a consumer-grade user experience. In just four years, Zip has established a new category and developed the leading solution in a $50 billion+ TAM space. World-leading companies such as OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spend.

Our team comprises professionals from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from prominent investors including Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are focused on developing cutting-edge technology, expanding globally, and delivering exceptional value to our customers. Join us!

Responsibilities

• Lead onboarding for new customers, focusing on understanding requirements and creatively configuring the product to address their needs.
• Manage the end-to-end implementation process for new customers, building out their processes from scratch.
• Conduct training and Q&A sessions for customers and key stakeholders to ensure they can utilize the product independently.
• Proactively manage multiple customer onboarding projects, overseeing requirements and tasks.
• Collaborate with product and engineering teams to evaluate customer requests, determine supportability, and manage customer expectations.
• Ensure customer satisfaction and successful onboarding by taking necessary actions.
• Continuously improve post-sales processes to accelerate customer time-to-value.

Qualifications

• 4+ years of experience in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company.
• Prior experience with the implementation or administration of a procurement tool or ERP system (Oracle Fusion, SAP Ariba, or Netsuite preferred).
• Excellent communication skills.
• Exceptional attention to detail and a proactive work ethic.
• Experience working with product and engineering teams.
• Ability to provide constructive feedback while maintaining positive relationships.
• Comfort with software configuration; technical skills are a plus.
• Willingness to go the extra mile to ensure the success of Zip and its customers.

Perks & Benefits

At Zip, we are committed to providing our employees with the resources they need to excel:

• 📈 Startup equity
• 🚠 Team building events
• 🌴 Flexible Paid Time Off (PTO)
• 💻 Apple equipment and a home office budget

We are looking for individuals who embody Zip's values: taking ownership, communicating openly, possessing an underdog mindset, and driving innovation for businesses worldwide. We encourage all candidates to apply, even if your experience doesn't perfectly align with the job description. We are dedicated to fostering a diverse and inclusive workplace.