Senior Enterprise Account Manager at Planet

Paris, Ile-de-France, France

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Hospitality, PaymentsIndustries

Requirements

Minimum 5 years as Internal Sales role or Account Manager roles with desire to grow and proven experience in sales or business development within the Retail or Hospitality payment industry
Knowledge of payment processing, financial technologies, regulatory frameworks, and understanding the dynamics of the global payment ecosystem
Knowledge of Luxury ecosystem (great plus)
Strong communication, relationship-building, and problem-solving skills
Embody Planet values and culture to represent the organization to customers
"Growth and collaboration” mindset, focused on building trust and growing business through support and relationship-building to extend Planet services to more locations and/or countries

Responsibilities

Dedicate most time to commercial activities: identify upsell and cross-sell opportunities for Planet payment, tax-free, and software services, negotiate contracts, meet booking quotas to drive revenue growth and profitability
Collaborate with global peers to maximize revenue potential
Serve as central point of contact: understand customer needs, challenges, and objectives; ensure seamless experience; map key contacts on customer side and ensure they are known and addressed by relevant Planet counterparts
Provide vital support to customers, address concerns, and coordinate with Ops teams for defining and implementing solutions
Collaborate closely with cross-functional teams (Support, Pre-sales, Solution, Implementation, Finance, Marketing, Executive Sponsors) to facilitate communication, alignment, solve issues, and meet customer demands
Articulate customer needs and pain points to internal teams to drive improvements in service and product offerings
Manage portfolio of named accounts: create individualized account plans, retain portfolio, avoid churn
Monitor customer performance and coordinate resolutions for discrepancies
Track and maximize revenue ramp against forecasts for new accounts/products/services or cross-sell/upsell bookings
Maintain updated customer information in Salesforce and other repositories

Skills

Key technologies and capabilities for this role

Account ManagementUpsellingCross-sellingContract NegotiationCustomer SatisfactionStakeholder ManagementRevenue GrowthCross-functional CollaborationCommercial Strategy

Questions & Answers

Common questions about this position

What experience is required for the Senior Enterprise Account Manager role?

Minimum 5 years as Internal Sales role or Account Manager roles with the desire to grow with proven experience is required.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the role involve in terms of collaboration?

You will collaborate closely with cross-functional teams, including Support, Pre-sales, Solution, Implementation, Finance, Marketing, and Executive Sponsors to facilitate communication and alignment.

What makes a strong candidate for this position?

A senior motivated and dynamic person with minimum 5 years in Internal Sales or Account Manager roles, proven experience, and desire to grow, skilled in commercial activities like upselling, cross-selling, and customer retention.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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