Senior Enterprise ABM Marketing Manager at Gorgias

Toronto, Ontario, Canada

Apply Now

CA$180,000 – CA$200,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, SaaSIndustries

Requirements

Proven ABM expertise with enterprise or commercial accounts (not SMB-focused)
Track record of high-quality campaign execution – able to share specific examples of impactful ABM programs
Strong communicator and able to influence and coordinate across multiple stakeholders
Ability to get buy-in externally and internally on ABM initiatives
Independent and confident, with enterprise ABM skills stronger than our current leadership team
Comfortable providing direct and honest feedback, including around existing processes and people
Strategic thinker with the ability to challenge assumptions and introduce new, higher-bar approaches

Responsibilities

Design and execute enterprise-level ABM campaigns for our top accounts (think top 100) driving measurable engagement and revenue impact
Partner with sales leadership and cross-functional teams to ensure account plans are aligned and executed with precision
Elevate the quality of enterprise marketing touchpoints, including events, webinars, website messaging, and product demos
Act as a central connector between events, partnerships, sales, product marketing, and content teams to deliver coordinated programs
Provide constructive feedback on marketing execution, including identifying gaps and helping shape resourcing or personnel improvements if needed
Build relationships across the organization by being collaborative, approachable, and highly effective in cross-team coordination
Serve as a thought partner to senior leadership, challenging existing SMB-oriented approaches with enterprise-level expertise
If successful, develop and lead a growing ABM team to scale enterprise initiatives

Skills

Account-Based Marketing

ABM Strategy

Enterprise Campaigns

Sales Alignment

Cross-Functional Coordination

Product Marketing

Content Marketing

Event Marketing

Marketing Leadership

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$98.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.

Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.

Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.

The platform integrates seamlessly with Shopify, enhancing customer support efficiency.

Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.

Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.

The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free