Senior Director, Unemployment Cost Management - Remote at Expedia

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, Financial Services, InsuranceIndustries

Requirements

Unemployment industry expert with 10+ years of experience and thorough understanding of UI industry intricacies
8+ years of proven leadership experience in unemployment management or relevant operations area
10+ years of experience in processing claims, coordinating and representation at unemployment hearings, UI State Integrity laws
Prior experience managing a diverse group of tenured and experienced unemployment professionals
Ability to support and grow the existing team and drive their continued success

Responsibilities

Lead and manage the Unemployment Claims Management team to achieve individual, team, and company goals
Maintain continued improvements of the unemployment claims processing system to drive automation and customer-facing enhancements
Lead and manage the team facilitating execution of power of attorney documents on behalf of clients; provide proactive review and analysis to maximize program effectiveness
Establish, build relationships, and collaborate with internal teams such as Customer Success, Product, Implementation, Sales, Finance, and Marketing
Establish, build relationships, and collaborate with external partners including clients, NASWA, and individual state workforce agencies (SWAs)
Communicate at all levels to deliver high-quality client service consistent with Experian operational standards and practices
Independently tackle multiple tasks and manage responsibilities for self and team(s)
Consistently achieve productivity and performance measurements
Lead change, anticipate impacts on other teams, utilize effective change management tools and processes, and facilitate scoping and process with them
Assess client needs and ensure the correct service team is in place to develop customized partnerships with each client
Lead the Unemployment Client Delivery Team (currently 100 staff members) to provide industry-leading customer service, timely and accurate processing of unemployment claims, and coordination/representation of unemployment hearings for Fortune 500 companies

Skills

Key technologies and capabilities for this role

Unemployment Claims ManagementTeam LeadershipProcess AutomationSystem ImprovementsCustomer EnhancementsHuman Capital Management

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What is the salary range for this role?

This information is not specified in the job description.

What are the key responsibilities of this role?

The role involves leading the Unemployment Claims Management team, improving the unemployment claims processing system, managing power of attorney documents, building relationships with internal teams and external partners, and delivering high-quality client service.

What leadership skills are needed for this position?

Strong leadership is required to manage teams, achieve goals, lead change management, and collaborate across internal and external stakeholders.

Who does this role report to?

The role reports to Experian's Vice President Delivery and Fulfillment.

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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