Senior Director, Customer Success
ArcadiaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Health, Wellness & FitnessIndustries
Requirements
The Senior Director of Strategic Customer Operations requires a strong leadership background, typically 10+ years of experience in customer success or operations roles, with a proven track record of scaling customer programs and driving revenue growth. Experience with Customer Success platforms like Gainsight is essential, along with a deep understanding of customer lifecycle management, strategic planning, and cross-functional collaboration. Strong analytical and data-driven decision-making skills are also needed, as is the ability to develop and implement customer success strategies.
Responsibilities
This role involves designing and optimizing end-to-end customer success workflows, driving CS enablement initiatives, establishing executive-ready performance reporting, leading the Gainsight strategy and adoption, owning the customer health model and analytics, architecting the Executive Sponsor program, and building a Customer Reference program. The Senior Director will also be responsible for developing and executing customer communications and engagement strategies, ultimately ensuring a world-class customer experience and predictable revenue growth.
Skills
Customer Success Strategy
Data Analysis
Cross-functional Leadership
Process Optimization
Program Management
Stakeholder Communication
Healthcare Industry Knowledge
Spring Health
Personalized mental health solutions for employers
About Spring Health
Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.
New York City, NoneHeadquarters
2016Year Founded
$452.3MTotal Funding
SERIES_ECompany Stage
HealthcareIndustries
1,001-5,000Employees