SVP of Customer Operations | US

Position Overview

• Location Type: Not Specified
• Job Type: Not Specified
• Salary: $250,000 - $300,000

Degreed is seeking a strategic and execution-oriented SVP of Customer Operations to lead and scale its go-to-market (GTM) operations. Reporting to the Chief Revenue Officer, this role will be a key advisor and operational leader for Global Business Strategy, Revenue Operations, Global Business Services (GBS), and the SDR organization. The position is crucial for driving cross-functional alignment, building a world-class customer journey from acquisition to retention, and ensuring the GTM machine is integrated, efficient, and optimized for growth. This is an opportunity to make a significant impact at a mission-driven, high-growth SaaS company for individuals who excel at orchestrating complex initiatives, aligning strategy with execution, and building scalable operational foundations.

Key Skills

• Executive-level leadership in a SaaS environment (ideally with GTM, Ops, or Strategy scope)
• Strong understanding of enterprise sales motions, customer journey design, and revenue operations
• Proven success in building, scaling, and optimizing cross-functional teams, with experience in organizations that have scaled from $50M-$200M in revenue
• Capability to deliver enterprise software solutions at global scale, including familiarity with solutions consulting, implementation services, and multinational support models
• Deep analytical and systems thinking paired with outstanding communication skills
• High level of business acumen, comfort with ambiguity, and a bias for action
• Familiarity with Salesforce, revenue intelligence tools, and go-to-market tech stacks

Key Responsibilities

• Partner with the CRO to drive GTM strategy, planning, and execution across all revenue-impacting teams.
• Evolve the operational model across teams to ensure the customer journey results in the highest customer satisfaction.
• Lead and develop Global Business Services (GBS), Revenue Strategy, and Revenue Operations teams to achieve the highest levels of business impact.
• Build and optimize an end-to-end customer journey, driving alignment across Sales, Customer Success, Marketing, and Product.
• Operationalize strategic priorities into repeatable processes that improve efficiency, accountability, and performance.
• Drive forecasting, pipeline health, and KPI tracking across GTM functions.
• Lead planning cycles, territory design, quota setting, and incentive design in partnership with Finance and HR.
• Collaborate with senior leaders to develop strategic insights, dashboards, and frameworks that support decision-making.
• Build scalable infrastructure and workflows to support SDR success.
• Champion data-driven decision-making and continuous improvement across the GTM organization.

Compensation

The total pay range for this role is $250,000 - $300,000. Actual compensation packages are determined by various factors unique to each candidate, including skill set, depth of experience, certifications, and specific work location.

Benefits

Degreed offers a comprehensive benefits package designed to support employee well-being, growth, and success. Full details can be found at: https://px.sequoia.com/globalcompanybenefits

Company Information

Degreed is the upskilling platform that fuels growth and innovation through lifelong learning. It provides LMSs, courses, videos, articles, projects, and real-world skill insights, matching individuals with opportunities aligned with their skills, role, and goals. For businesses, Degreed helps foster a learning culture that attracts, develops, and retains top talent, driving both individual and company success. The company's mission is to discover, empower, and celebrate the next generation of global expertise, believing that learning is key to unlocking opportunities.

Company Values

• Diversity & Inclusion