Job Title: Financial Services Insurance Strategist

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

The Financial Services Insurance Strategist operates with ServiceNow’s customer-centric sales teams and other key functions (e.g., executive offices, industry go-to-market, solution sales) to identify, calculate, and develop value narratives for strategic customers and biggest bets. These narratives will demonstrate how ServiceNow’s solutions impact customers’ P&L (reduce costs, increase revenue), show industry relevancy across customer priorities and challenges, and be compelling.

This role serves as the primary point of contact for AMS-based Insurance account sales teams, assisting them in connecting with senior and C-suite stakeholders. The Strategist will elevate messaging, communications, and experience with financial acumen and an industry-based lens.

Key Responsibilities

The Strategist is responsible for three specific areas:

1. Industry-Relevant Value Strategy

• Develop industry-relevant and compelling value narratives and horizons for ServiceNow’s most strategic customers.
• Collaborate with account teams to identify and align ServiceNow’s extended go-to-market teams around impactful value narrative ideas.

2. Value Output Driving Pipeline Generation and Expansion

• Partner with account executives and their teams to progress pipeline by infusing value and industry expertise.
• Conduct analyses for top pursuits, including value estimates and outcome-focused business cases.
• Tailor storytelling and deliverables for specific customer audiences and personas (e.g., CIO vs. line of business owner).

3. Value KPI Design

• Identify the value of use cases and key processes within the Insurance industry.
• Work with cross-functional teams to infuse these insights and KPIs into value models, business cases, and executive presentations.

Requirements & Qualifications

The ideal candidate brings a powerful combination of:

• Consulting experience at a leading strategy/consulting firm.
• Experience acquired from working for a leading Financial Services company.
• Working knowledge of how technology can and should be leveraged to drive transformation change in the Insurance industry.
• Experience in a customer-facing role selling and delivering consulting services.
• Senior leadership experience in the Financial Services industry.
• Understanding of financial modeling and acumen.
• Depth of expertise in strategic consulting.

The candidate is expected to be hands-on, comfortable devising multi-year market penetration strategies, tracking opportunities, and key pursuit areas. They should thrive in a high-growth, fast-paced environment and maintain a clear strategic vision while managing urgent requests.

Additional Information

• The Strategist will closely align with core and solution account teams to seed and develop strategic opportunities.
• Build trusted relationships with customer and partner executives.
• Partner with sales leaders and be a significant contributor to revenue growth in Financial Services accounts in AMS.
• Maintain awareness of broader ServiceNow and Global Sales priorities, programs, and communications, advising on ideal messaging and channels.