[Remote] Senior Director, Sales Operations at Vonage

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, Business SoftwareIndustries

Requirements

Proven track record of successfully leading global Sales Operations teams in SaaS, UC, CPaaS or Contact Center industries
In-depth understanding of Technologies that include Salesforce inc Einstein, LinkedIn Sales Navigator, Highspot, 6Sense, LeanData, RingLead, Gong, Pardot, Outreach and Gong Engage
Experience of deploying and integrating the technologies into Salesforce CRM
Extensive experience in developing and executing operational strategies that drive revenue growth
Strong understanding of Marketing Operations and the earlier funnel stages that feed into the Sales funnel
Strong analytical skills with the ability to translate data into actionable insights
Logical and process-driven mindset to optimize sales workflows
Effective communication skills to convey ideas and strategies clearly
Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously
Experience in managing and leading cross-functional teams, including sales, marketing, and product teams
Strong problem-solving skills and ability to analyze complex data to identify opportunities for improvement
Experience in implementing and optimizing sales processes and tools to improve efficiency and productivity
Familiarity with sales enablement programs and onboarding processes
Experience in developing and managing sales playbooks, collateral, and centralized content repositories
Strong understanding of sales analytics and performance reporting

Responsibilities

Lead and inspire global Sales Operations and Commissions teams
Develop and execute operational strategies to drive revenue growth
Establish and optimize a world-class Sales Tech Stack
Create and manage sales playbooks, collateral, and centralized content repositories
Deliver actionable insights and recommendations through sales funnel tracking, analytics, and performance reporting
Collaborate with cross-functional leaders to ensure seamless execution of sales initiatives and content accessibility
Build and maintain onboarding programs, continuous learning, certifications, and methodology training
Provide tools, coaching support, and enablement resources to sales managers for team development and performance improvement
Ensure compliance with company policies and regulations while driving operational excellence worldwide
Develop and execute sales enablement programs that equip sales teams with the skills, knowledge, and resources to succeed
Partner with executive leadership to align on business priorities, budgets, and performance goals
Establish and optimize a world-class Sales Tech Stack to simplify seller experience, maximize adoption, and streamline processes
Develop scalable, data-driven sales processes and KPIs to improve forecasting, productivity, and revenue growth
Deliver world-class enablement programs that equip sales teams with the skills, knowledge, and resources to succeed
Foster a high-performing sales culture that drives revenue growth, improves pipeline velocity, and enhances customer engagement across the organization

Skills

Sales Operations

Sales Enablement

Sales Process Optimization

Forecasting

Data Analysis

Leadership

Strategic Planning

Sales Tech Stack

Commission Management

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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