Senior Director, Product - Services

Employment Type: Full time

Position Overview

Alto is seeking a Senior Director, Product to lead the Services product team, reporting directly to the Chief Product Officer. This critical role will drive the product roadmap and execution for Alto’s technology platform powering its pharmacy services, including patient support, pharmacist workflows, inventory management, purchasing, fulfillment, and delivery. As a Senior Director, you will manage a team of product managers and be responsible for creating and executing product & technology initiatives that drive efficiency, automation, patient experience, and higher quality. Alto’s services are distinguished by unique technology capabilities in prescription processing, fulfillment, and delivery, offering premium services with high efficiency. These services save providers significant time and provide patients with a convenient and seamless delivery experience.

Responsibilities

• Lead and Develop Team: Lead, coach, and develop a product group to deliver exceptional results, scale operations, introduce groundbreaking automation, and provide a premium consumer experience that maintains Alto’s market differentiation and develops additional growth drivers for customer acquisition.
• Define and Measure Performance: Define and measure the effectiveness, quality, and efficiency for the entire services organization. Optimize the patient journey across the entire value stream, from script receipt at the clinic through intake, billing, data check, prior authorization, clarifications, fulfillment, purchasing, inventory management, and last-mile delivery.
• Drive Partnerships and Growth: Develop and build strong partnerships and ensure operational performance to meet Alto’s rapid growth and expansion.
• Project Leadership: Lead project teams from concept to execution, including launch and post-launch activities/validation. This involves defining project scope/hypothesis, goals, metrics, timelines, and leading impact analysis to inform future product improvements and investments.
• Strategic Roadmap Development: Develop the strategic product roadmap for the organization in collaboration with relevant stakeholders.
• Direct Management: Directly manage a group of senior and experienced product managers.

Requirements

• Education: Bachelor’s degree in an applicable field such as Communications, Engineering, Data, Pharmacy, or similar. Master’s degree preferred.
• Product Experience: 10+ years of experience with end-to-end product development, delivery, and lifecycle management, including influencing without authority, guiding discussions on roadmap strategy and prioritization, and managing organizational and product trade-offs.
• Leadership Experience: 8+ years of experience leading a team of technical product managers. Expertise in supply chain, support operations, or pharmacy is preferred.
• Skills:
  • Strong strategic planning and organizational skills.
  • Ability to lead a team across multiple locations.
  • Passion for leading and developing direct reports, providing guidance, consultation, and opportunities for professional skill improvement. Ability to lead and influence direct reports remotely.
  • Excellent time management skills with the ability to manage a large, diverse set of tasks, vigorously prioritize, stay on top of multiple work streams, monitor progress, and hold owners accountable.
  • Clear and concise communication skills, with experience interacting with and presenting to leadership. Must be comfortable presenting to peers and C-suite executives.

Additional Physical Job Requirements

• Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods.
• Ability to stoop, bend, and reach for equipment and supplies.
• Ability to make frequent repetitive motions required to operate a computer, including wrists, hands, and fingers.
• Ability to lift, carry, push, pull, and move light objects.