Senior Director, Platform Business Product Management

The Senior Director, Platform Business Product Management will define and execute a product vision for shared employee experience platform capabilities, including AI, My ServiceNow, and My Assist. They will serve as the end-to-end experience owner for these internal-facing capabilities, collaborating with design, technical product management, and engineering teams. This role involves co-owning the product and experience roadmap with STEP and DT, translating Global People (GP) goals into platform product requirements, and partnering with vertical Business Product Managers to ensure roadmap integration. The position also includes scaling platform capability adoption across Global People and ServiceNow employees by coaching, enabling, and empowering vertical GP Business Product Managers, and developing enablement assets. Furthermore, the role requires influencing platform data strategies and AI feature development by representing GP's use cases and values in coordination with technical and data owners.