Senior Director of Ecommerce

Position Overview

• Location Type: [Not Specified]
• Employment Type: Full Time
• Salary: [Not Specified]

The Senior Director of eCommerce for Sur La Table is responsible for the company’s online business. As a business leader, you will be responsible for planning and executing a comprehensive digital strategy to drive both near and long-term growth, while hitting forecasted revenue targets. Operationally, you will cover all aspects of eCommerce, including day-to-day business needs and launching key new customer-facing initiatives. You are a proven operator with a strong collaborative spirit that fosters cross-functional coordination and cross-department execution. You will work closely with multiple parts of the organization, including merchandise-buying, marketing, retail, customer service, and product-technology teams. You will obsess with delivering rich online brand experiences, increasing site engagement, and driving conversions, all of which create customer loyalty. You will manage the eCommerce budget and ensure it is tied directly back to forecasted revenue. This requires that you are a passionate brand advocate and a true customer champion, driving omni-channel performance and making key investment decisions using sound data analysis. This role is challenging and requires a big role within a fast-paced team.

Requirements

• [Not Specified]

Responsibilities

• Plan, prioritize, and drive all activities resulting in eCommerce net revenue growth.
• Further identify, develop, and execute eCommerce initiatives to achieve near and long-term growth.
• Manage allocated budgets and provide strategic and detailed inputs on financial planning for eCommerce forecasts and actuals.
• Utilize data analytics tools to monitor site performance, track key merchandising and traffic metrics, and make data-driven decisions to improve the online shopping experience.
• Lead a cross-functional eCommerce team handling site management, merchandising, production, digital operations, and customer service by fostering strong teamwork, heavy collaboration, and a RACI framework.
• Drive omni-channel performance and make key investment decisions using sound data analysis.

Company Information

• Company: Sur La Table
• Overview: With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it.