Senior Director, Digital Customer Success Transformation & Innovations at Workday

Pleasanton, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, HR TechIndustries

Requirements

10+ years leadership experience leading multi-functional teams
12+ years experience defining, designing, and implementing solutions to achieve desired business outcomes
Bachelor's degree or equivalent work experience
Outstanding written, visual representation, and verbal communication skills
Experience with automating manual processes through systems requirements analysis, design and documentation
Strong ability to establish relationships, influence without authority, and drive alignment across teams with varied strengths and leadership levels
Outstanding organizational, interpersonal, and negotiation skills; flexible and adaptable; able to work in ambiguous situations
Passion for customer service and commitment to delivering high-quality results

Responsibilities

Evaluates, diagnoses and documents existing processes in support of improving processes, performance and quality
Develops and applies metrics for process and performance measurement
Provides guidance on re-engineering techniques for process improvement
Defines, designs, and implements solutions to achieve desired business outcomes
Provide subject matter expertise and project management guidance to large enterprise initiatives

Skills

Process Improvement

Process Re-engineering

Performance Metrics

Project Management

Business Process Design

Change Management

Customer Success

Digital Transformation

Leadership

Enterprise Initiatives

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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