Senior Director, Customer Success (East) at edmentum

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, Education Technology, SaaSIndustries

Requirements

10+ years of experience in Customer Success, Account Management, including 5+ years leading multi-layered teams with both managers and individual contributors
Proven record of driving growth, retention, and expansion across a large, multi-regional customer base representing significant recurring revenue ($30M+ ARR)
Strategic, data-driven leader who translates insights into scalable strategies that improve customer outcomes and business performance
Skilled at building and leading high-performing organizations, fostering engagement, accountability, and professional growth
Excel at executive communication, cross-functional collaboration, and stakeholder influence, aligning teams around shared goals
Deep knowledge of customer lifecycle management, operational excellence, and technology enablement in the EdTech or Education sector
Passionate about Edmentum’s mission and committed to driving educational equity, innovation, and meaningful impact
Thrive in fast-paced, high-growth environments, balancing strategic vision with hands-on leadership
Willing to travel up to 20% and reside within the assigned East region or in proximity to key markets
Committed to diversity, inclusion, accountability, and continuous improvement—for both team and self

Responsibilities

Inspire, develop, and empower a team of managers and Customer Success professionals to achieve excellence and deliver exceptional customer outcomes
Own regional revenue retention and expansion performance, ensuring consistent achievement of Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) goals
Design and implement scalable customer success strategies that enhance adoption, drive engagement, and fuel company growth across diverse markets and customer segments
Lead through metrics—establish key performance indicators, forecast trends, and use insights to guide strategy, resource allocation, and continuous improvement
Foster cross-functional alignment with Sales, Marketing, Product, and Operations to ensure seamless customer journeys and unified go-to-market execution
Serve as the executive voice of the customer, translating customer insights into actionable recommendations that influence product innovation and business priorities
Drive operational excellence and process optimization to ensure consistency, efficiency, and scalability across regions and teams
Champion a culture of accountability, inclusion, and growth, empowering teams to innovate and deliver transformative educational experiences for all customers
Oversee a multi-layered team of managers and individual contributors accountable for delivering retention and expansion across a portfolio exceeding $52M in ARR
Define and execute data-driven strategies that deliver measurable business results, strengthen customer partnerships, and cultivate long-term advocacy and loyalty

Skills

Customer Success

Revenue Retention

Team Leadership

Data-Driven Strategy

KPI Management

Cross-Functional Collaboration

Customer Engagement

Operational Excellence

Process Optimization

Forecasting

GRR

NRR

edmentum

Educational technology solutions for K-12 schools

About edmentum

Edmentum creates educational technology solutions designed to improve student outcomes in K-12 education. Their products help educators address learning challenges such as knowledge gaps, concept mastery, and credit recovery by providing data-driven tools that tailor educational experiences to individual student needs. Edmentum serves a wide range of clients, impacting over 43,000 schools and 5.2 million students across the U.S. and more than 100 countries. Unlike many competitors, Edmentum focuses on integrating its solutions into existing school curriculums, allowing teachers to offer personalized learning experiences. The company's goal is to enhance the educational journey of students by equipping educators with effective tools and fostering strong relationships with them.

Bloomington, IndianaHeadquarters

1960Year Founded

$42MTotal Funding

DEBTCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Risks

Emerging EdTech startups offer innovative solutions at lower costs, threatening market share.

Rapid technological advancements may outpace Edmentum's platform updates, risking obsolescence.

Data privacy regulations could increase operational costs and complexity for Edmentum.

Differentiation

Edmentum offers data-driven solutions tailored to individual student needs.

The company integrates durable skills into middle school career exploration courses.

Edmentum supports K-12 educators with tools for knowledge gaps and credit recovery.

Upsides

Growing demand for personalized learning solutions post-COVID-19 benefits Edmentum.

Partnership with America Succeeds enhances Edmentum's career exploration offerings.

AI-driven educational tools trend aligns with Edmentum's data-driven approach.

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