Senior Engineering Manager, Site Reliability
DittoSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries
Requirements
- Bachelor’s or master’s degree in computer science, Information Systems, or related field
- 14+ years in IT operations, with 7+ years in cloud infrastructure and operations leadership
- Proven experience leading global teams and managing high-severity incidents in large-scale environments
- Deep expertise in cloud operations, incident response, and service reliability
- Strong knowledge in relevant areas (e.g., AWS, Azure, GCP, monitoring tools like Datadog, Grafana, Splunk, ServiceNow, AI/ML for operations)
Responsibilities
- Oversee daily operations of cloud platforms (AWS, Azure, GCP), ensuring high availability and performance across global regions
- Lead development and execution of operational runbooks, SOPs, and escalation paths
- Own end-to-end incident management lifecycle: detection, triage, escalation, resolution, and post-incident review
- Lead global incident response team with 24/7 coverage, ensuring seamless handoffs across time zones
- Implement real-time monitoring, alerting, and automated remediation to reduce MTTD and MTTR
- Use data analytics to identify incident trends, recurring issues, and systemic risks
- Conduct blameless postmortems and ensure corrective actions are prioritized and tracked to closure
- Build and lead global team of cloud engineers, SREs, and operations analysts using metrics-first approach
- Define and track operational KPIs (e.g., uptime, incident frequency, resolution time, change success rate)
- Leverage dashboards and analytics platforms (e.g., Datadog, Grafana, Splunk, ServiceNow) for real-time visibility
- Use data to inform staffing models, on-call rotations, and workload balancing
- Foster culture of continuous improvement through data-backed retrospectives and reviews
- Drive AI and ML adoption in operational workflows (e.g., predictive monitoring, incident pattern analysis)
- Define and execute AI-driven observability strategy using AIOps platforms for intelligent alerting and root cause analysis
- Collaborate with Engineering, Security, and Product teams to embed AI-enabled automation in pipelines and change management
- Establish and maintain SLOs/SLAs leveraging AI-generated insights to prioritize reliability work
- Oversee incident management, post-mortems, and continuous improvement with AI tools for analysis and knowledge retention
- Define and enforce SLAs, SLOs, and operational KPIs
- Ensure compliance with security, regulatory, and audit requirements
- Manage change control, configuration management, and release processes to minimize risk
- Monitor and optimize cloud spend through cost governance and usage analysis
- Manage vendor relationships, contracts, and service-level agreements
- Partner with engineering, security, and business teams to align operations with goals
- Provide regular reporting and updates to executive leadership on operational health, risks, and trends
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What cloud platforms will I be working with in this role?
You will oversee daily operations of cloud platforms including AWS, Azure, and GCP, ensuring high availability and performance across global regions.
What monitoring and analytics tools are used by the team?
The team uses dashboards and analytics platforms such as Datadog, Grafana, Splunk, and ServiceNow for real-time visibility into system health and performance.
Is this a remote position or does it require office presence?
This information is not specified in the job description.
What is the team structure for this role?
The role leads a global team of cloud engineers, SREs, and operations analysts, including a global incident response team with 24/7 coverage.
What experience makes a strong candidate for this position?
Strong candidates have expertise in cloud operations (AWS, Azure, GCP), incident management, data-driven leadership with KPIs and analytics tools, and AI/ML adoption in operations.
Granicus
Digital solutions for government agencies
About Granicus
Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.
Core, West VirginiaHeadquarters
1999Year Founded
$10MTotal Funding
EARLY_VCCompany Stage
Government & Public SectorIndustries
1,001-5,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
401(k) Company Match
Paid Parental Leave
Group legal coverage
Risks
Integration challenges with Simpleview and SmartGov may delay product enhancements.
Focus on destination marketing could divert attention from core GovTech services.
Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.
Differentiation
Granicus specializes in digital solutions for government agencies, enhancing public engagement.
The company offers subscription-based services, ensuring a steady revenue stream.
Granicus provides tools for managing public meetings and live video streaming.
Upsides
Increased demand for digital public engagement tools boosts Granicus' market potential.
Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.
Growing government funding for digital transformation projects offers new revenue streams.
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