Senior Delivery Manager - HiredScore at Workday

Costa Rica

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, SoftwareIndustries

Requirements

4+ years of experience as a Lead in Technical Project Management, Implementation Management, or Professional Services Management
4+ years of experience managing Managers and Senior Software development teams as well as mentoring to promoting growth within the organization
6+ years’ experience as the single point of contact resolving complex issues and manage escalations
Subject matter expert of current IT standards, applications, User Acceptance Testing (UAT), and industry trends
Strong, hands-on experience implementing SaaS products and delivering professional services

Responsibilities

Lead a cross-functional team while acting as the subject matter expert on HiredScore product implementation and processes
Oversee all aspects of team building, including hiring, onboarding, training, mentorship, and professional development
Coach and mentor team members to optimize performance, foster career growth, and support personal development
Provide comprehensive team guidance across daily operations, client interactions, and on-demand client calls—serving as the primary escalation point for all issues
Partner with application development scrum teams to deliver customer features and product innovations
Understand client needs and workflows, designing tailored HiredScore implementation plans and offering creative solutions to ensure success
Collaborate with Customer Success to ensure a seamless transition of accounts from sales through launch, training, post-launch support, and adoption
Partner with cross-functional stakeholders to prioritize, plan, and deliver exceptional customer experiences
Model and promote Workday’s core values: Employees, Customer Service, Innovation, Integrity, Fun, and Profitability

Skills

Key technologies and capabilities for this role

HiredScoreProduct ImplementationClient EscalationsCross-Functional LeadershipTeam ManagementDelivery ExcellenceTalent ManagementAI Platforms

Questions & Answers

Common questions about this position

What is the employment type for this Senior Delivery Manager role?

This is a full-time position.

Is this Senior Delivery Manager position remote or office-based?

This information is not specified in the job description.

What key skills or experiences are required for the Senior Delivery Manager role?

The role requires expertise in HiredScore product implementations and processes, leadership of cross-functional teams, client escalation management, and partnering with scrum teams for product delivery.

What is the company culture like at Workday?

Workday's culture is rooted in integrity, empathy, and shared enthusiasm, with a focus on collaboration, optimism, drive, trust, growth, and support for employees.

What makes a strong candidate for the Senior Delivery Manager position?

Strong candidates will have expertise in HiredScore implementations, proven leadership in cross-functional teams, experience with client escalations and scrum partnerships, plus skills in team building, coaching, and tailoring solutions to client needs.

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

Land your dream remote job 3x faster with AI

Try Jobo Free