Senior Delivery Manager - HiredScore at Workday

Costa Rica

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR Tech, SoftwareIndustries

Requirements

4+ years of experience as a Lead in Technical Project Management, Implementation Management, or Professional Services Management
4+ years of experience managing Managers and Senior Software development teams as well as mentoring to promoting growth within the organization
6+ years’ experience as the single point of contact resolving complex issues and manage escalations
Subject matter expert of current IT standards, applications, User Acceptance Testing (UAT), and industry trends
Strong, hands-on experience implementing SaaS products and delivering professional services

Responsibilities

Lead a cross-functional team while acting as the subject matter expert on HiredScore product implementation and processes
Oversee all aspects of team building, including hiring, onboarding, training, mentorship, and professional development
Coach and mentor team members to optimize performance, foster career growth, and support personal development
Provide comprehensive team guidance across daily operations, client interactions, and on-demand client calls—serving as the primary escalation point for all issues
Partner with application development scrum teams to deliver customer features and product innovations
Understand client needs and workflows, designing tailored HiredScore implementation plans and offering creative solutions to ensure success
Collaborate with Customer Success to ensure a seamless transition of accounts from sales through launch, training, post-launch support, and adoption
Partner with cross-functional stakeholders to prioritize, plan, and deliver exceptional customer experiences
Model and promote Workday’s core values: Employees, Customer Service, Innovation, Integrity, Fun, and Profitability

Skills

HiredScore

Product Implementation

Client Escalations

Cross-Functional Leadership

Team Management

Delivery Excellence

Talent Management

AI Platforms

Workday

Cloud applications for finance and HR management

About Workday

Workday provides enterprise cloud applications that focus on finance and human resources for medium to large-sized businesses across various industries. Its main products include Workday Human Capital Management, Workday Financial Management, Workday Adaptive Planning, and Workday Student, which help organizations manage their workforce and streamline financial operations. The software operates on a subscription model, allowing clients to pay a recurring fee based on the number of users and specific modules needed. This model supports continuous updates and improvements to the software. Workday stands out from competitors due to its strong emphasis on customer satisfaction and employee engagement, offering tools like Workday Peakon Employee Voice to enhance workforce experience. The company's goal is to provide essential tools that improve operational efficiency and support businesses in managing their human resources and financial operations effectively.

Pleasanton, CaliforniaHeadquarters

2005Year Founded

$209.4MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Performance Bonus

Stock Options

Professional Development Budget

Conference Attendance Budget

Risks

Emerging HR tech startups like Buk could challenge Workday's market share.

Dependency on third-party platforms like Udemy may complicate service delivery.

Strategic shifts under new leadership could disrupt existing customer relationships.

Differentiation

Workday is a leader in cloud-based HCM and ERP solutions for large enterprises.

The company offers a subscription model ensuring steady revenue and continuous software updates.

Workday's focus on employee engagement tools like Peakon sets it apart in the market.

Upsides

Increased demand for cloud HCM solutions boosts Workday's market potential.

AI-driven analytics enhance Workday's financial management offerings with predictive insights.

Workday's partner ecosystem expansion, like with MetLife, opens new customer opportunities.

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