Senior Delivery Manager at RingCentral

Bulgaria

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Telecommunications, SaaSIndustries

3–6+ years in software delivery or project/program management within IT/engineering organizations
Prior hands-on experience in a software engineering role (any discipline)
Demonstrated delivery using Agile frameworks (Scrum, Kanban) in multi-team environments
Ability to decompose complex initiatives into clear plans and actionable work
Excellent written and verbal communication
Strong organization and prioritization
Proactive, results-driven mindset
Resilience under pressure
Practical proficiency with Jira (including JQL), Confluence, and productivity suites (e.g., MS Project/PowerPoint/Visio)
Familiarity with collaborative whiteboarding (e.g., Miro)
English—upper-intermediate or advanced
Bachelor’s degree (or equivalent practical experience)
On-site presence at the office 4 days a week

Collaborate with Product Managers to compile and prioritize team backlogs
Facilitate scope trade-offs (trade-in/trade-off) to protect timelines and quality
Translate the product roadmap into delivery plans and clear engineering objectives
Lead planning for upcoming releases; set and secure delivery commitments
Drive estimation for incoming product requests; use estimates to shape release scope
Coordinate work across multiple teams, departments, and offices; manage cross-track dependencies
Assign and track work with external/partner teams as needed
Proactively identify, track, and mitigate risks and issues
Ensure transparent, accurate status reporting for stakeholders
Own scope, schedules, resources, and outcomes for assigned deliverables and projects
Establish and maintain an effective delivery operating rhythm (cadence, reviews, checkpoints)
Use appropriate escalation paths to remove blockers and resolve conflicts quickly
Build tight alignment with Product Owners and domain leads on priorities and scope
Maintain a communication plan for the track (recurring PM/engineering syncs, release forums, priority project reviews, and cross-domain updates)
Uphold company delivery processes and SDLC best practices (Agile: Scrum, Kanban)
Identify bottlenecks and drive improvements to tools, workflows, and collaboration
Contribute to knowledge sharing and operational excellence across teams
Foster effective team collaboration and healthy, results-oriented ways of working