Job Description: Customer Success Manager (India)

Employment Type: Full-Time Location Type: Remote Salary: [Salary information not provided]

About ElevenLabs

At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products. We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world’s biggest names. We closed our Series-C funding at a 3.3B valuation at the beginning of this year and are backed by the leading names in tech and AI.

We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you!

Who we are

A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone.

About the Role

We’re looking for a self-starter, highly energetic first Customer Success Manager based in India, who is passionate about AI. We don’t just sell a product; we’re building a community of highly engaged people that want to partner with us for the long term. We love listening to our clients to support them with a top-notch onboarding, daily management, and value extraction experience.

In this role you will:

• Create ElevenLabs’ India’s Customer Success playbook that helps us scale to our goals supporting 1,000s of enterprises.
• Build and maintain strong relationships with our enterprise clients to drive their success.
• Play a key role in onboarding enterprise clients and defining the best practices across the world.
• Measure and improve customer satisfaction & experience.
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own customer success KPIs and track them against the company goals.

Who You Are

We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you:

• Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.
• Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.
• Are analytical, efficient, and strive on solving complex challenges with a first principles mindset.
• Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.
• Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.

What You Bring

• 4 - 8 years of previous experience in Customer Success in a SaaS, fast-paced organization.
• Strong aptitude for technology, technical acumen, and the ability to engage and work with engineering teams/CTOs/CIOs.
• A strong scalability and customer excellence mindset.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
• Excellent problem-solving and analytical skills to address customer needs and concerns.
• A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale.

What We Offer

• High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint, and office hubs in New York, London, and Warsaw.
• Annual company offsite for the whole team to get together (the last one in Croatia!).