UiPath

Senior Customer Success Manager - Healthcare

Texas, United States

UiPath Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

Candidates should possess 8+ years of experience in customer success or consulting roles within the healthcare payor industry, demonstrating a deep understanding of healthcare payor operations, challenges, and regulatory landscape including HIPAA, ACA, and value-based care models. They should also have proven expertise in professional services and support/services attach motions specific to healthcare technology implementations, along with strong data-driven skills and experience in high-growth technology companies, ideally in the SaaS or RPA space with a focus on healthcare solutions.

Responsibilities

The Senior Customer Success Manager will develop comprehensive adoption strategies tailored to healthcare payor organizations, guiding clients in defining, delivering, and realizing value aligned with their strategic objectives. They will lead end-to-end adoption initiatives, orchestrating workstreams to ensure successful implementation of automation solutions, serve as a primary point of contact and trusted advisor to senior executives, stay at the forefront of healthcare industry trends, collaborate with internal teams, and develop effective solutions to complex healthcare payor problems such as improving claims accuracy and enhancing member services through automation.

Skills

Healthcare payor operations
Organizational change management
Automation solutions
AI technologies
Client relationship management
Strategic planning
Healthcare regulatory compliance
Claims processing
Member experience enhancement

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

Key Metrics

New York City, New YorkHeadquarters
2005Year Founded
$1,936.8MTotal Funding
IPOCompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Flexible Work Hours
Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.
High implementation costs and rigidity of traditional RPA tools could deter clients.
Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.
The company provides robust governance and multiple robots on a single virtual machine.
UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.
The launch of AI Trust Layer enhances governance of GenAI features across the platform.
Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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