[Remote] Senior Customer Success Manager - Germany at Dataiku

Germany

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Insurance, Pharmaceuticals, Transportation, Manufacturing, TechnologyIndustries

Requirements

Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT
At least 5-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science
Strong verbal/written communication & presentation skills; extraordinary listening skills
Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve

Responsibilities

Actively serves a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology
Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Product & Services
Help clients translate the business use cases they’re trying to crack into data science solutions
Partner with Dataiku Implementation Managers and Data Scientists to ensure successful deployment and engagement with Dataiku
Provide guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production
Implement customer engagement strategies including consistent Executive Business Reviews
Leverage Customer Health analytics to identify customer expansion opportunities & churn risks
Collaborate with Dataiku’s Sales team to expand customer relationships & ensure renewals

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementExecutive Business ReviewsCustomer Health AnalyticsData ScienceAI PlatformsProduct AdoptionClient EngagementRenewalsExpansion Strategies

Questions & Answers

Common questions about this position

What experience is required for the Senior Customer Success Manager role?

Candidates need at least 5-15 years of prior account management, customer success, or consulting experience, preferably in enterprise software or data science, along with strong knowledge of the data science project lifecycle.

What is the location or work arrangement for this position?

The role is hybrid and based in Germany.

What skills are essential for success in this customer success role?

Key skills include ease in speaking to stakeholders at all levels, strong verbal/written communication and presentation skills, and extraordinary listening skills.

What is the company culture like at Dataiku?

Dataiku values innovation, collaboration, and personal growth, as part of a journey to shape the future of AI.

What makes a strong candidate for this Senior Customer Success Manager position?

A strong candidate has 5-15 years of relevant experience in account management or customer success in enterprise software or data science, plus proven ability to support AI maturity and communicate effectively across stakeholder levels.

Dataiku

AI solutions for operationalizing business processes

About Dataiku

Dataiku develops AI solutions aimed at integrating artificial intelligence into everyday business operations. Their products focus on operationalizing AI, which helps businesses enhance their processes and outcomes. Key offerings include Generative AI, which creates new content or predictions, and MLOps, which facilitates collaboration between data scientists and operations teams to manage the machine learning lifecycle. Dataiku's solutions have proven effective, as demonstrated by their work with a retail client that improved forecast runtime by 900% with high accuracy. The company generates revenue by providing these AI solutions and has a partnership with AWS, enhancing their service offerings and scalability for clients.

New York City, New YorkHeadquarters

2013Year Founded

$823.3MTotal Funding

SERIES_FCompany Stage

Data & Analytics, AI & Machine LearningIndustries

1,001-5,000Employees