[Remote] Senior Customer Success Manager (Geneva) at Kpler

Geneva, Geneva, Switzerland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Commodities, Energy, MaritimeIndustries

Requirements

3+ years customer success experience in Commodities, Energy, Shipping, Fintech
Experience working with a portfolio of large clients
Outgoing, personable and client-focused, with the ability to build trust with partners
Highly organised, proactive, and able to work independently and collaboratively
Ability to articulate technical concepts with both technical and non-technical audiences
Experience with CRM tools like Salesforce
Empathic, listens and understands the customer’s needs through strong relationship building
Genuinely cares about clients and takes ownership of projects
Experience working with APIs, data structures and other technical concepts is greatly advantageous (programming languages not mandatory)

Responsibilities

Build and nurture strong, proactive relationships with strategic clients in Geneva
Deliver seamless onboarding experiences, ensuring clients are set up for success
Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilization
Provide expert support through email, calls, and in-person meetings—becoming the go-to resource for all client questions related to Kpler data and workflows
Regularly surface insights and usage trends, identifying opportunities to better align Kpler’s solutions with client objectives (e.g., voyage planning, competitive analysis, risk mitigation)
Actively collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives
Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements
Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks

Skills

Key technologies and capabilities for this role

Customer SuccessClient Relationship ManagementOnboardingSalesforceClient EngagementAdoption StrategiesPlatform UtilizationVoyage PlanningCompetitive AnalysisRisk MitigationSales CollaborationProduct Feedback

Questions & Answers

Common questions about this position

What experience is required for the Senior Customer Success Manager role?

Candidates need 3+ years of customer success experience in Commodities, Energy, Shipping, or Fintech, along with experience managing a portfolio of large clients. Additional advantages include working with APIs, data structures, and technical concepts, though programming is not mandatory.

Is this a remote position or does it require being in Geneva?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture can I expect at Kpler?

Kpler has a dynamic culture with a team of over 700 experts from 35+ countries, focused on nurturing connections, innovating solutions, customer satisfaction, and transforming data into actionable strategies.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates are outgoing, personable, client-focused, highly organized, proactive, and able to build trust while articulating technical concepts to diverse audiences. They should be empathic, genuinely care about clients, take ownership, and have experience with CRM tools like Salesforce.

Kpler

Provides data and analytics for commodity markets

About Kpler

Kpler provides intelligence solutions for commodity markets, focusing on over 25 different commodities including oil, gas, LNG, and maritime freight. The company offers real-time data and analytics through various platforms such as a web-based terminal, API, SDK, and Excel add-in, allowing clients to easily integrate this information into their workflows. Kpler's clients, which include portfolio managers, investment firms, and brokers, use its data to make informed decisions regarding commodity flows, storage levels, and market trends. Unlike its competitors, Kpler emphasizes transparency and accuracy, providing detailed insights into complex markets, such as U.S. crude oil export flows and global storage inventories. The company's goal is to empower clients with expert insights and reliable data solutions to navigate volatile markets.

Paris, FranceHeadquarters

2014Year Founded

$214MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Financial ServicesIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Integration of MarineTraffic and FleetMon may cause operational challenges for Kpler.

Emerging data analytics startups could threaten Kpler's market share.

Economic downturns may impact Kpler's subscription-based revenue model.

Differentiation

Kpler offers real-time market intelligence for over 40 commodity markets.

Kpler's strategic acquisitions enhance its data analytics capabilities and market reach.

Kpler provides multiple access points for data integration, including API and SDK.

Upsides

Kpler's partnership with WTO boosts its credibility in global trade analytics.

Acquisitions of MarineTraffic and FleetMon strengthen Kpler's maritime sector presence.

Growing LNG markets in Asia increase demand for Kpler's cargo-tracking solutions.

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