Senior Client Success Manager
Modern Health- Full Time
- Senior (5 to 8 years)
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and have at least 7 years of experience in customer success, preferably within the healthcare technology industry. Strong leadership skills and experience managing and mentoring a team of customer success professionals are essential, along with a deep understanding of healthcare data analytics and customer success best practices. Familiarity with Arcadia’s data processes and platform capabilities is also required.
As a Senior Customer Success Manager, you will take ownership of a portfolio of enterprise and strategic customers, ensuring alignment between Arcadia’s solutions and customers' business objectives. You will lead a team of Customer Success Managers, providing mentorship, guidance, and oversight to drive best-in-class customer outcomes. This role involves proactively managing customer health, escalating risks, identifying opportunities for growth, and fostering long-term relationships with customers. You will also work closely with internal teams to coordinate project timelines, develop strategic account plans, and deliver strategic value to customers through customer strategy sessions and hands-on training.
Data-driven healthcare solutions and analytics
Arcadia focuses on improving healthcare outcomes through data-driven solutions in the healthcare sector, particularly in population health management. The company analyzes and manages the health outcomes of groups of people, serving clients such as healthcare providers, insurance companies, and government agencies. Its main product is a data platform that uses big data technology to process and store large volumes of healthcare data, allowing organizations to access and analyze this information effectively. This leads to better decision-making and enhanced patient care. Unlike many competitors, Arcadia offers a comprehensive suite of tools and consulting services that help clients optimize their use of the platform, particularly in areas like STARS HEDIS and risk adjustment accuracy. The goal of Arcadia is to improve efficiency in healthcare delivery, reduce disparities, and achieve better health outcomes for populations.