Arcadia

Senior Customer Success Manager

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and have at least 7 years of experience in customer success, preferably within the healthcare technology industry. Strong leadership skills and experience managing and mentoring a team of customer success professionals are essential, along with a deep understanding of healthcare data analytics and customer success best practices. Familiarity with Arcadia’s data processes and platform capabilities is also required.

Responsibilities

As a Senior Customer Success Manager, you will take ownership of a portfolio of enterprise and strategic customers, ensuring alignment between Arcadia’s solutions and customers' business objectives. You will lead a team of Customer Success Managers, providing mentorship, guidance, and oversight to drive best-in-class customer outcomes. This role involves proactively managing customer health, escalating risks, identifying opportunities for growth, and fostering long-term relationships with customers. You will also work closely with internal teams to coordinate project timelines, develop strategic account plans, and deliver strategic value to customers through customer strategy sessions and hands-on training.

Skills

Healthcare technology
Data analytics
Customer success best practices
Communication skills
Technical troubleshooting
Strategic thinking
Leadership

Arcadia

Data-driven healthcare solutions and analytics

About Arcadia

Arcadia focuses on improving healthcare outcomes through data-driven solutions in the healthcare sector, particularly in population health management. The company analyzes and manages the health outcomes of groups of people, serving clients such as healthcare providers, insurance companies, and government agencies. Its main product is a data platform that uses big data technology to process and store large volumes of healthcare data, allowing organizations to access and analyze this information effectively. This leads to better decision-making and enhanced patient care. Unlike many competitors, Arcadia offers a comprehensive suite of tools and consulting services that help clients optimize their use of the platform, particularly in areas like STARS HEDIS and risk adjustment accuracy. The goal of Arcadia is to improve efficiency in healthcare delivery, reduce disparities, and achieve better health outcomes for populations.

Key Metrics

Boston, MassachusettsHeadquarters
2002Year Founded
$28.7MTotal Funding
DEBTCompany Stage
Consulting, HealthcareIndustries
501-1,000Employees

Benefits

Flexible Work Hours
Unlimited Paid Time Off

Risks

Integration challenges from CareJourney acquisition may disrupt operations.
Departure of former CTO Jonathan Cook could impact Arcadia's innovation.
Intensifying competition in healthcare data analytics threatens Arcadia's market share.

Differentiation

Arcadia integrates CareJourney's market intelligence for comprehensive healthcare insights.
Arcadia's platform offers real-time data analysis for improved healthcare decision-making.
Arcadia's generative AI assistant enhances care team efficiency and reduces burnout.

Upsides

Arcadia's acquisition of CareJourney expands its customer portfolio to nearly 200.
The healthcare data market is projected to triple by 2030, benefiting Arcadia.
Arcadia's AI assistant boosts productivity by reducing data interpretation time.

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