[Remote] Senior Customer Success Manager - Emerging Enterprise at Amplitude

Arlington, Virginia, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Proven ability to program-manage software adoption within sophisticated Enterprise organizations
Experience building relationships with client executives, including VPs, C-suite officers, founders, and CEOs
Strong organization, problem-solving, and communication skills
Passion for working with customers
Amplitude product expertise
Customer use-case knowledge

Responsibilities

Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
Identify and develop relationships with client executives
Plan and deliver value-based business reviews with customer executives
Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
Project-manage the customer journey using internal and external resources as needed
Partner with the Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights

Skills

Amplitude

Product analytics platform for user behavior

About Amplitude

Amplitude provides tools for product analytics that help businesses understand how users interact with their products. The platform allows companies to track product usage, assess the impact of new features, and analyze user journeys to identify areas for improvement. This helps businesses enhance user experiences and increase customer retention. Amplitude stands out from competitors by offering a subscription-based model with various tiers, allowing clients to choose features that best fit their needs. Additionally, it integrates seamlessly with major platforms like AWS and Segment, making it easier for businesses to use Amplitude alongside their existing systems. The goal of Amplitude is to empower companies to make data-driven decisions that foster growth and optimize their product offerings.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$326.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Parental Leave

Wellness Stipend

Unlimited PTO

Stock Exercise Window

Risks

Class action lawsuit could harm Amplitude's reputation and financial stability.

Departure of CFO without replacement may lead to financial management challenges.

unitQ GPT's AI-driven analytics platform poses a competitive threat to Amplitude.

Differentiation

Amplitude offers comprehensive product analytics for SaaS, e-commerce, and fintech industries.

The platform integrates with major services like AWS, Braze, and Snowflake for seamless data flow.

Amplitude Academy provides certifications to enhance user skills in data management and analytics.

Upsides

Growing demand for real-time analytics boosts Amplitude's market potential and client base.

Expansion into emerging markets like South Africa increases Amplitude's global footprint.

New tools like Web Experimentation enhance Amplitude's offerings in A/B testing and personalization.

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