Customer Success Manager
DoppleSalary not specified
- Full Time
- Junior (1 to 2 years)
$120,000 – $160,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, CybersecurityIndustries
Requirements
Candidates should possess a Bachelor’s degree and at least 5 years of relevant Customer Success and SaaS work experience, along with fluency in German and English. A strong understanding of Cyber/Information Security fundamentals and familiarity with Project Management processes are also required.
Responsibilities
As a Senior Customer Success Manager, you will act as the primary point of contact for customer security teams, drive product adoption across a diverse portfolio of clients, execute success plans, manage inquiries about Recorded Future’s services, identify and escalate account risk factors, collaborate with various teams to construct solutions, learn the platform and stay current on cybersecurity events, capture and share customer experiences, and be accountable for customer health by ensuring high rates of adoption, growth, and retention.
Skills
Customer Success
SaaS
Cybersecurity
Information Security
Project Management
Account Management
Risk Management
Client Communication
Product Adoption
Retention
Recorded Future
Provides machine-readable threat intelligence solutions
About Recorded Future
Recorded Future provides threat intelligence in the cybersecurity industry by gathering and analyzing information about potential threats to organizations. Their intelligence is delivered in a machine-readable format, making it easy for clients like threat analysts and security teams to integrate with their existing systems. Unlike competitors, Recorded Future focuses on partnerships with Value Added Resellers (VARs) to enhance their offerings and provide comprehensive support. The company's goal is to help organizations lower the risk of cyber attacks through effective threat intelligence.
Key Metrics
Somerville, MassachusettsHeadquarters
2009Year Founded
$57.1MTotal Funding
ACQUISITIONCompany Stage
CybersecurityIndustries
1,001-5,000Employees