Senior Customer Success Manager

Ireland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software as a Service (SaaS), Human Resources Technology, FintechIndustries

Requirements

Candidates should have experience in building strategies for large accounts with multiple internal stakeholders and low ARR. They must be passionate business builders who are energized by complex, challenging, and ambiguous problems, and are comfortable diving into data for insights and project managing cross-functionally. A collaborative and high-performance team player is essential.

Responsibilities

The Senior Customer Success Manager will focus on a smaller number of high-value strategic accounts, developing and executing strategies for large accounts with low ARR. They will proactively identify and mitigate risks by rallying internal stakeholders to address customer issues promptly and optimize customer sentiment. Building relationships with senior stakeholders, understanding customer business needs and hiring plans, and defining success outcomes for partnerships are key responsibilities. The role also involves acting as an internal advocate for clients, championing new products and capabilities to facilitate business expansion with Deel.

Skills

Customer Success Management

SaaS

Global Payroll

HRIS

Compliance

Client Relationship Management

Account Management

Problem-Solving

Communication

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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