Senior Customer Success Manager at Adobe

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Bachelor’s Degree and/or relevant work experience
10+ years of related customer-facing experience in technology success or services (Customer Success, Consulting, Business Development, etc.); Building/creative industry experience a plus
Demonstrated efficiency in managing a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
Deep understanding of the challenges and opportunities faced by enterprise visual communicators
Outstanding interpersonal, presentation, and communication skills, both verbal and written
Strong relationship-building abilities, adept at securing consensus and encouraging trust with both customers and internal partners
Existing knowledge of software in digital marketing and/or digital media space
Expert at program management within large organizations, helping to inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans
Effective at leading executive C-level engagements

Responsibilities

Serve as primary contact post-sale, develop success plans, and maintain clear communication with all parties
Collaborate closely with senior account partners to successfully carry out the client's strategy and roadmap
Uncover possibilities for Adobe Express and Firefly to streamline workflows, foster creativity, and improve efficiency
Demonstrate the specific value proposition of each solution, showcasing how they integrate seamlessly with the Adobe ecosystem including Creative Cloud, Stock, Fonts, and Libraries
Deliver an outstanding customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals
Partner with Customer Success & Strategy Specialists to develop targeted adoption strategies and drive active user engagement within customer organizations
Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact
Serve as the voice of the customer internally at Adobe – sharing strategic use cases, process improvements, and asks back into the internal ecosystem
Encourage innovation and thought leadership by sharing resources and new ways your customers can use Adobe emerging solutions to accelerate and advance their creative process

Skills

Adobe Express

Adobe Firefly

Generative AI

Customer Success

Success Plans

Account Management

Client Strategy

Workflow Optimization

Creative Tools

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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