Senior Customer Success Manager
VercelSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Sales Performance Management, SaaSIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and have a minimum of 7 years of experience in customer success, sales, or account management, with a strong focus on SaaS solutions. Proven experience in driving customer adoption, expansion, and renewal within complex organizations is essential, along with demonstrated leadership skills and the ability to influence stakeholders at all levels.
Responsibilities
As a Senior Customer Success Manager, you will be responsible for developing and executing comprehensive success plans for Varicent’s strategic customers, partnering with Business Decision Makers and Technical Decision Makers to drive product adoption, reduce implementation risk, and identify opportunities for expansion. You will also provide training and coaching to the broader CSM team, facilitate Success Planning Workshops, and proactively engage with customers throughout the sales cycle to establish early success planning. Furthermore, you will document and track value realized throughout the customer lifecycle, and champion customer advocacy for Varicent.
Skills
Customer Success Management
Facilitation
Presentation
Business Value Realization
Change Management
Engagement with BDMs and TDMs
Communication
Interpersonal Skills
Success Planning
Training and Coaching
Adoption Strategies
Renewal and Expansion
Account Management
Varicent
SaaS solutions for revenue growth management
About Varicent
Varicent provides software solutions that help businesses improve their revenue growth. Their products allow companies to create effective territory and quota plans, streamline their revenue operations, and design incentive programs that motivate sales teams. Varicent's software works by offering tools that enable users to analyze data and make informed decisions about their sales strategies. What sets Varicent apart from its competitors is its focus on the specific needs of revenue leaders, ensuring that their solutions are tailored to help clients achieve their growth goals. The main aim of Varicent is to empower businesses to optimize their sales performance and revenue management processes through data-driven insights.
Key Metrics
Toronto, CanadaHeadquarters
2003Year Founded
$34MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees