Senior Customer Success Manager at Strata Decision Technology

Chicago, Illinois, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Financial Software, SaaSIndustries

Requirements

5+ years of experience in customer success management, project management or customer services roles
7-10 years of experience in healthcare (provider, payor, healthcare IT)
Strong relationship management and customer service skills
Self-motivated and enjoy navigating the unexpected scenarios that inevitably arise
Demonstrated ability to lead & engage with cross-functional teams to solve complex problems
Salesforce experience a plus
Understanding of Strata’s market and ability to speak to customers regarding the problems being solved by our solutions (preferred)

Responsibilities

Account planning: assess how Strata can help customers deliver on their strategic objectives related to financial management processes, including gaining insight on customer’s strategic priorities and matching them with opportunities for sale and retention of software & services
Develop, gain customer commitment, and manage the customer road map, continuously increasing the value Strata provides
Collect insights on the impact of our work and socialize with the customer and internally at Strata
Collaborate with Strata’s Account Executive to identify leads
Renewal management: lead the customer renewal process to ensure continued investment and achievement of company retention targets
Assess and quantify renewal risks
Establish and facilitate risk mitigation strategies in conjunction with Services and Product leadership
Negotiate renewal terms in alignment with Strata standards and in support of customer success and Strata ARR growth
Product & utilization: ensure customers utilize the full functionality of purchased products
Understand and communicate value proposition for Strata solutions and innovation
Facilitate current state analysis through best-in-class scorecards
Measure and drive improvement in system adoption & democratization
Engagement: ensure customers are informed and engaged via annual user Summit, surveys, webinars, thought leadership, and networking opportunities
Experience: serve as “Go-to” resource / owner of account health within Strata and ensure it is easy to do business with us, including quarterbacking resolution of recurring/complex support issues and escalations
Executive presence: facilitate executive communication internally and externally with escalations, account strategies, and the Strata value proposition
Operations: support design of new CSM programs and optimization of current programs

Skills

Customer Success

Account Management

Renewal Management

Account Planning

Risk Mitigation

Product Adoption

Financial Management

Strategic Planning

Negotiation

Customer Engagement

Strata Decision Technology

Financial planning and analytics software provider

About Strata Decision Technology

Strata Decision Technology provides financial planning, analytics, and performance management software primarily for the healthcare sector. Their main product, StrataJazz, is a platform that assists organizations with budgeting, forecasting, and cost accounting. It helps clients make informed financial decisions, improve operational efficiency, and reduce costs, particularly in the challenging financial landscape of healthcare. Strata stands out from competitors by focusing specifically on the unique financial needs of hospitals and healthcare systems, leveraging insights from a large user community to enhance their solutions. The company's goal is to support organizations in achieving better financial outcomes, ultimately impacting patient care and sustainability.

Chicago, IllinoisHeadquarters

1996Year Founded

ACQUISITIONCompany Stage

Consulting, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Performance Bonus

Risks

Decline in bariatric surgeries may reduce demand for Strata's analytics solutions.

Rising drug and supply costs could lead to budget cuts affecting Strata's software.

Integration with Syntellis may pose challenges and disrupt service delivery.

Differentiation

Strata offers SaaS solutions tailored for healthcare financial analytics and decision support.

StrataJazz platform excels in budgeting, forecasting, and cost accounting for healthcare.

Strata's 18-year history ensures top-rated customer satisfaction in healthcare IT.

Upsides

Integration with Syntellis enhances Strata's insights and accelerates innovation.

Rising AI adoption in finance offers Strata opportunities to expand analytics solutions.

Two-Midnight Rule expansion may increase demand for Strata's financial planning tools.

Land your dream remote job 3x faster with AI

Try Jobo Free