Senior Customer Success Manager at FourKites

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, LogisticsIndustries

Requirements

At least 3 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
Organizational, analytical and problem-solving skills with a strong drive for efficiency, quality and operational excellence
Supply Chain industry experience preferred
Experience growing customer adoption and preventing customer churn
Exceptional communication skills and emotional intelligence
Strong ability to multitask and prioritize
Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
Availability to work in Night Shift

Responsibilities

Own overall relationship with assigned customers by increasing adoption, driving usage, identifying risk and ensuring retention and satisfaction
Establish a trusted, strategic advisor relationship with each assigned customer and drive continued value of our products and services
Develop, prepare, and nurture customers for advocacy
Work with customers to establish critical goals or other key performance indicators, understand their criteria for success and aid them to achieve their goals
Facilitate quarterly Executive Business Reviews to review goals, progress and opportunities, while asking insightful questions and listening closely to learn the customer’s perspective and vision
Support Sales in identifying and/or developing upsell and cross-sell opportunities to expand the FourKites footprint
Manage account escalations and advocate customer needs/issues cross-departmentally
Occasional travel requested for internal team meetings or customer visits

Skills

Customer Success

Account Management

Relationship Building

Customer Adoption

Retention Management

Supply Chain Optimization

Executive Business Reviews

KPI Management

Upsell

Cross-sell

Customer Training

Platform Expertise

FourKites

Real-time supply chain visibility platform

About FourKites

FourKites provides a platform for supply chain management that focuses on real-time visibility and predictive analytics. The platform collects data from millions of shipments worldwide and uses AI technology to analyze this data, offering businesses insights to improve their supply chain operations. This helps companies manage risks, enhance responsiveness, and optimize their processes. FourKites connects all parts of a supply chain through its applications, ensuring that teams have access to the same information. A unique feature of their platform is Fin AI, which uses natural language processing to help businesses find optimization opportunities and automate tasks. Unlike its competitors, FourKites stands out by combining a vast real-time supply chain network with specialized applications and patented AI technology. The goal of FourKites is to help large brands manage their supply chains more effectively and efficiently.

Chicago, IllinoisHeadquarters

2014Year Founded

$205.8MTotal Funding

LATE_VCCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Medical, dental, & vision

PTO

401k with company match

Annual wellness stipend

Ongoing learning & development opportunities

Risks

Emergence of competitors like Auger with significant funding challenges FourKites' market share.

Overhaul's $55 million funding round intensifies competition in supply chain visibility.

Rapid market growth may attract more entrants, increasing competition for FourKites.

Differentiation

FourKites tracks 3 million shipments daily across multiple transportation modes.

The platform integrates real-time data with machine learning for end-to-end supply chain visibility.

FourKites' YardWorks suite optimizes gate and yard logistics with AI and computer vision.

Upsides

FourKites is recognized as a leader in Gartner's Magic Quadrant for four consecutive years.

The company collaborates with major brands like Organik Kimya and Clariant to enhance efficiency.

Growing demand for AI-powered supply chain tools boosts FourKites' market potential.

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