[Remote] Senior Customer Success Manager at Kojo

United States

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$85,000 – $105,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction, Construction Technology, SaaSIndustries

Requirements

5-6+ years in Customer Success or Account Management, preferably in SaaS
Experience owning renewals, account health, retention metrics, and a large book of business
Track record of driving product adoption, solving customer problems, and getting customers to measurable outcomes
Strong communication and relationship-building skills — comfortable working with both executives and day-to-day users
Exceptional organizational and prioritization skills across a dynamic and varied customer portfolio
Experience running QBRs, strategic conversations, and expansion opportunity identification
Analytical mindset with the ability to interpret data, spot trends, and make recommendations
Experience supporting complex workflows, operational customers, or multi-stakeholder environments
Bonus: Experience in construction, supply chain, logistics, or field operations
Customer obsession, innovation mindset, and focus on impact with rigorous prioritization

Responsibilities

Owning a strategic book of business (high ARR, multi-location, or complex operational customers) and driving renewals, retention, and account health
Developing strong relationships with operational stakeholders, end users, and executive decision-makers across subcontracting businesses
Leading onboarding handoffs, product education, ongoing QBRs, and expansion conversations
Proactively identifying risk signals, troubleshooting issues, and driving internal alignment to resolve challenges quickly
Using product data and customer insights to drive adoption and help customers reach measurable outcomes
Partnering closely with Product to surface feedback, influence roadmaps, and advocate for customer-impacting improvements
Supporting internal initiatives, coaching junior CSMs, and helping shape best practices for the Core CS team

Skills

Customer Success

Account Management

Customer Retention

Onboarding

QBRs

Product Adoption

Stakeholder Management

Construction Industry

SaaS

Renewals

Kojo

Procurement platform for construction industry

About Kojo

Kojo is a procurement platform tailored for the construction industry, focusing on helping trade and self-perform contractors manage their material needs effectively. The platform provides tools for real-time inventory tracking, price comparison, and order management, allowing contractors to have better control over their procurement processes. By integrating with other construction management tools like Procore, Kojo enhances its usability and efficiency for users. Unlike many competitors, Kojo operates on a subscription-based model, which ensures consistent revenue while delivering significant cost savings and productivity improvements for its clients. The company's goal is to streamline the construction procurement process, ultimately helping contractors save money, reduce waste, and improve labor productivity.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$81MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Rapid expansion into new sectors may stretch Kojo's resources, causing inefficiencies.

Kojo's subscription model may be vulnerable during economic downturns affecting construction budgets.

Scaling challenges may arise from rapid growth, impacting service quality and support.

Differentiation

Kojo consolidates procurement for contractors, enhancing visibility and control over materials.

The platform integrates with tools like Procore, streamlining construction management processes.

Kojo Prefab connects prefab shops to business operations, optimizing offsite construction.

Upsides

Kojo's expansion into prefabrication aligns with the growing trend of offsite construction.

The launch of Kojo AP meets the demand for digital financial solutions in construction.

New integrations with major electrical suppliers tap into the $130 billion U.S. market.

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