Senior Customer Success Business Partner (FP&A / Supply Chain) - Anaplan at Anaplan

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

8+ years of work experience in customer success, presales or management consulting
Prior experience with Enterprise performance management (EPM), Enterprise Planning & Analytics is a must
Highly preferable to have experience in Anaplan; If not any of the relevant EPM / Planning tools such as Oracle EPM, SAP IBP / SAC, OneStream, etc
Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain. CA/MBA a plus
Excellent communication skills with an ability to interact with C suite and other stakeholders in a consultative setting
Familiarity with value selling and ability to do discovery with customers
Experience understanding, translating, and optimizing client processes is a plus
Subject matter expertise in planning and modelling with specialisation in either Supply Chain, Finance or Sales is a plus

Responsibilities

Manage a portfolio of customers with the primary goal of driving adoption, expansion, retention and maximizing ROI
Act as a trusted adviser to our customers throughout the value delivery life cycle, helping them achieve business objectives and transform their processes using Anaplan
Work with customers to understand pain points and guide them on how Anaplan solutions can address their specific needs
Build and present Success Scorecards during QSRs (Quarterly Success Reviews) with Executive sponsor and senior stakeholders
Grow the Anaplan footprint by conducting workshops to build customer mindshare on new use cases and solutions resulting in upsell or cross sell opportunities
Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction and loyalty
Act as the voice of customer to our internal stakeholders, including flagging and managing risks, advocating for their needs and ensuring alignment on objectives
Identify renewal risk and work with Renewal managers and Account executives on a mitigation plan
Advise customer on developing a Center of Excellence or similar governance structure to enable customers self-sufficiency on Anaplan
Develop customer success assets and playbooks and help drive customer references and case studies

Skills

Key technologies and capabilities for this role

AnaplanCustomer SuccessFP&ASupply ChainScenario PlanningAIPlatform DeploymentCustomer EnablementAdoption ManagementROI OptimizationCustomer RetentionTrusted Advisor

Questions & Answers

Common questions about this position

Is this role remote or does it require working from an office?

The role is based in Bangalore, India, as part of the Customer Success team there.

What are the key responsibilities of this Senior Customer Success Business Partner role?

Key responsibilities include managing a customer portfolio to drive adoption, expansion, and retention, acting as a trusted advisor, conducting Quarterly Success Reviews, growing the Anaplan footprint through workshops, and owning customer relationships.

What is Anaplan's company culture like?

Anaplan has a Winning Culture that champions diversity of thought and ideas, encourages leadership regardless of title, commits to ambitious goals, and celebrates wins, supported by strategy-led, values-based, and disciplined execution principles.

What salary or compensation does this position offer?

This information is not specified in the job description.

What makes a strong candidate for this Senior CSBP role at Anaplan?

A strong candidate is highly driven and dynamic, with expertise in acting as a trusted advisor, managing customer relationships, driving adoption and ROI, and experience in FP&A or Supply Chain domains using Anaplan.

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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