[Remote] Senior Customer Success Business Partner at Anaplan

Ireland

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Experienced in customer success, presales, or management consulting
Background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
Excellent communication and presentation skills, with the ability to engage stakeholders at all levels, including the C-suite
Proven experience in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
Ability to translate technical concepts into business value in a customer-friendly manner
Familiarity with software development processes and design methodologies
Strong problem-solving skills with a customer-first mindset
Ability to manage multiple priorities and remain calm under pressure
Experience leading cross-functional teams to address customer needs or deliver key projects
Preferred Skills
Degree (preferably in Finance, Supply Chain, or Sales & Marketing)
Management consulting experience
Subject matter expertise in Planning and Modeling, particularly in Supply Chain, Finance, or Sales
Experience advising on or setting up a Center of Excellence or similar governance structure
Familiarity with Anaplan or comparable enterprise planning platforms
Background in change management and business transformation initiatives

Responsibilities

Manage a portfolio of customers with a focus on driving adoption, expansion, retention, and maximizing ROI in Ireland
Serve as a trusted advisor throughout the value delivery lifecycle, helping customers achieve their objectives and transform their processes using Anaplan
Identify customer pain points and guide them on how Anaplan can address their specific needs
Lead Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and stakeholders
Expand Anaplan usage by conducting workshops to promote new use cases, leading to upsell or cross-sell opportunities
Build and maintain strong relationships with customers, proactively driving satisfaction and loyalty
Represent the voice of the customer internally, raising risks, advocating for their needs, and ensuring goal alignment
Identify renewal risks and partner with Renewal Managers and Account Executives on mitigation plans
Advise customers on establishing a Center of Excellence or similar governance model to promote self-sufficiency
Contribute to customer success assets and playbooks, and support reference and case study development

Skills

Key technologies and capabilities for this role

AnaplanCustomer SuccessUser AdoptionROI OptimizationQuarterly Success ReviewsTechnical SupportTraining DeliveryImplementation ManagementAccount ManagementCustomer Retention

Questions & Answers

Common questions about this position

What qualifications are required for the Senior Customer Success Business Partner role?

Candidates need experience in customer success, presales, or management consulting, along with a required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics. Excellent communication and presentation skills are also essential to engage stakeholders at all levels.

What is the location or work arrangement for this position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is Anaplan's company culture like?

Anaplan has a Winning Culture that champions diversity of thought and ideas, encourages leadership regardless of title, commitment to ambitious goals, and celebrating wins. It is supported by principles of being strategy-led, values-based, and disciplined in execution.

What makes a strong candidate for this Customer Success role?

A strong candidate has experience in customer success, presales, or management consulting, a background in EPM, Enterprise Planning, or Analytics, and excellent communication skills. Demonstrating the ability to drive customer adoption, manage relationships, and lead reviews will stand out.

Anaplan

Cloud-based business planning and performance management platform

About Anaplan

Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$291.7MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

Risks

Leadership changes may disrupt strategic continuity and execution.

Fluence Technologies acquisition could pose integration challenges affecting efficiency.

Dependence on NetApp for data storage creates potential dependency risks.

Differentiation

Anaplan's cloud platform connects data, people, and plans for better decision-making.

The company offers a comprehensive suite of services, including training and advisory.

Anaplan's subscription model provides a steady revenue stream and scalability for clients.

Upsides

Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.

Acquisition of Fluence Technologies boosts financial consolidation and reporting features.

Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

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