Senior Customer Success Associate at Integral Ad Science

Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, Ad Tech, Digital MarketingIndustries

Requirements

2-3 years experience in Ad Tech, agency or brand experience preferred
Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
Understanding of online advertising and marketing industry is a must
Ability to learn quickly and grasp different processes and systems
Enthusiasm to work in a fast-paced and demanding environment
Ability to prepare clear and concise client-ready documents
Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
Ability to work independently as well as part of a team
Fluency with Microsoft PowerPoint, Word, Excel
Experience working in Salesforce and Gainsight is a plus

Responsibilities

Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
Build a solid understanding of all IAS products and processes
Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
Prepare regular reporting and data analysis of client activity
Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
Attend external meetings and present to clients
Create process and methodology documentation
Develop client relationships to incorporate a deep understanding of client goals
Communicate client needs and act as an internal advocate for owned clients
Adhere to IAS values at all times

Skills

Key technologies and capabilities for this role

Ad TechAnalytical SkillsData AnalysisOnline AdvertisingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordClient ReportingAccount ManagementCustomer Onboarding

Questions & Answers

Common questions about this position

What experience is required for the Senior Customer Success Associate role?

Candidates need 2-3 years of experience in Ad Tech, agency, or brand experience preferred, along with a strong understanding of the online advertising and marketing industry.

What are the key skills needed for this position?

The role requires strong analytical skills to identify business issues and develop recommendations, exceptional organizational skills for managing projects, and fluency with Microsoft PowerPoint, Word, and Excel. Experience with Salesforce and Gainsight is a plus.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of work environment can I expect at IAS?

The role involves working in a fast-paced and demanding environment, with the ability to work independently as well as part of a team, while adhering to IAS values.

Integral Ad Science

Digital advertising verification and optimization services

About Integral Ad Science

Integral Ad Science specializes in digital advertising verification, optimization, and analytics. The company provides solutions that ensure ads are seen by real people in safe environments and effectively reach target audiences. Its products include ad fraud detection, brand safety measures, viewability measurement, and contextual targeting, all powered by advanced data analytics and machine learning. IAS differentiates itself by offering a technology platform that delivers real-time insights and analytics, helping clients maximize their return on investment in digital advertising. The company's goal is to enhance the quality and performance of digital advertising campaigns while addressing challenges like ad fraud and brand safety, ultimately providing transparency and accountability in the advertising landscape.

New York City, New YorkHeadquarters

2009Year Founded

$48.4MTotal Funding

IPOCompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

Healthcare: Comprehensive health insurance

Flexible PTO: Take what you need, when you need it

Retirement: 401k match in the US, country-specific pension plans

Parental leave: Full maternity and paternity leave

Community: Volunteer opportunities

Celebrating team players: Peer-nominated awards

Meals and snacks: Stocked kitchens to fuel your day

Team events: Frequent happy hours, parties and outings

Risks

CFO transition may cause financial instability or strategic misalignment.

Regulatory challenges in China could hinder IAS's expansion efforts.

Sustainability partnerships might not meet expectations, affecting IAS's reputation.

Differentiation

IAS offers AI-driven ad verification for enhanced brand safety and fraud prevention.

The company provides contextual targeting solutions amid tightening privacy regulations.

IAS's Total Visibility product optimizes supply paths with transparency in media quality.

Upsides

Expansion into China taps into the world's second-largest advertising market.

Growing demand for sustainability aligns with IAS's carbon measurement partnerships.

Increased need for AI solutions boosts IAS's market relevance and client base.

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