Senior Customer Service Representative with German at Medtronic

Heerlen, Limburg, Netherlands

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Live within a maximum 80km radius of Medtronic office in Heerlen, the Netherlands
Bachelor’s degree (or at least MBO+)
Excellent verbal and written communication skills in English and German
2+ years of experience in customer service and order management
Computer literacy (MS-Office: Outlook, Excel, Word)
Strong sense of responsibility and flexibility to take on additional tasks
Able to prioritize and work under pressure / cope with stressful situations
Customer-focused and service-oriented
Pro-active team player with a distinct drive for execution and results
Strong focus on customer satisfaction and ability to build lasting relationships

Responsibilities

Support all day-to-day Order-To-Cash processes such as processing, monitoring, following up on, and invoicing orders
Record, analyse, follow up on, and solve dispute situations like complaints, returns, etc
Efficiently answer sales team and customer requirements such as information requests, lead times, shortages, and dispute solving, both on the phone and per e-mail
Execute tasks for the most critical business groups within Medtronic, with operational support directly impacting patient lives
Serve as the single point of contact for business contacts for the execution of OTC processes, within a cooperative relationship
Other duties may be assigned

Skills

Key technologies and capabilities for this role

GermanCustomer ServiceOrder ProcessingInvoicingDispute ResolutionOrder-to-CashSales Support

Questions & Answers

Common questions about this position

What is the work location and hybrid policy for this role?

Candidates must live within 80km of the Medtronic office in Heerlen, Netherlands. After full-time training at the office, you work at least 2 days per week in the office and the rest from home, with cross-border employees required to be in the office 80% of the time as of 1 July 2022. Relocation support is not provided.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What are the required skills and experience for this role?

A Bachelor’s degree or at least MBO+, excellent verbal and written communication in English and German, 2+ years in customer service and order management, and computer literacy in MS Office (Outlook, Excel, Word) are required. Strong customer focus, pro-active teamwork, and execution drive are also essential.

What is the company culture like at Medtronic for this role?

The role offers an international, inspiring, and dynamic environment in Customer Care & Order Operations, where you'll interact closely with customers like hospital staff and internal stakeholders, supporting innovation and patient impact in a collaborative team setting.

What makes a strong candidate for this Senior Customer Service Representative position?

Strong candidates have a Bachelor’s or MBO+, fluency in English and German, 2+ years in customer service/order management, MS Office skills, and demonstrate pro-active teamwork, customer focus, and results-driven execution.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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