Senior Customer Service Representative at Stryker

Rome, Lazio, Italy

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Diploma di scuola superiore o equivalente
3 anni in ruoli di servizio clienti, gestione degli ordini o contact center
Comprovata capacità di instaurare solide relazioni con clienti e colleghi
Capacità di comunicare in modo proattivo e professionale con i membri del team vendite e con i clienti
Capacità di adattarsi a diversi tipi di persone e situazioni per garantire risultati positivi
Conoscenza intermedia di MS Excel, MS Outlook, MS Word, Internet
Conoscenza di base del sistema ERP
Comprovate conoscenze in almeno una o più aree/processi complessi

Responsibilities

Elaborazione di ordini e crediti
Organizzare resi e ritiri e gestire le richieste in merito ad avvisi di ricevimento e prezzi
Gestione di e-mail e chiamate in arrivo
Comunicazione proattiva con i clienti interni ed esterni
Indagini e risoluzione delle controversie sulle fatture
Registrare e seguire la risoluzione dei problemi e le relative comunicazioni al cliente
Responsabilità di aree specifiche quali clienti chiave, ordini complessi (ad es. ordini capital, consumo dei lotti)
Assegnazione efficace delle priorità alle attività all'interno di queste aree
Presa in carico di richieste complesse relative a queste aree

Skills

Key technologies and capabilities for this role

Order ProcessingCredit ProcessingReturns ManagementEmail HandlingCall HandlingProactive CommunicationInvoice ResolutionDispute ResolutionPriority ManagementCustomer Relationship Management

Questions & Answers

Common questions about this position

What experience is required for the Senior Customer Service Representative role?

Candidates need 3 years in customer service, order management, or contact center roles, along with proven ability to build strong relationships with customers and colleagues.

What is the work arrangement for this position?

The role offers hybrid work flexibility.

What technical skills are needed for this job?

Intermediate knowledge of MS Excel, MS Outlook, MS Word, and Internet is required, plus basic knowledge of the ERP system.

What key behaviors and competencies are expected?

The role requires customer focus, collaboration, strong internal motivation, a positive mindset, personal accountability, and acting with integrity.

What education is required for this position?

A high school diploma or equivalent is required, with additional training in a relevant discipline preferred but not essential.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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