Senior Customer Service Representative at Thermo Fisher Scientific

Candidates need 2-3 years of customer service experience in an SSC or multinational environment, with ERP systems experience preferred but not required. A high school diploma is required, and a Bachelor’s Degree or equivalent experience is advantageous.

Essential skills include high integrity, attention to detail, strong problem-solving and multitasking, proficient communication, excellent organizational skills, proficiency in Microsoft Office, and adaptability.

This is an office-based role in the Shared Service Center in Costa Rica with a standard Monday-Friday schedule and typical office environment physical demands.

The company offers a diverse and inclusive work environment where you can advance your career, with emphasis on teamwork, high standards of excellence, and commitment to making the world healthier, cleaner, and safer.

Strong candidates demonstrate self-motivation, enthusiasm as a teammate, proactive problem-solving, adaptability, and proficiency in handling complex customer needs with high accuracy and diplomacy.