Customer Reliability Engineer (CRE)

Employment Type: Full-Time Location Type: Remote (Open to any state in the US. Some roles open to Canada, UK, Australia, and New Zealand.) Salary: [Salary information not provided]

Position Overview

Replicated is a Commercial Software Distribution Platform that empowers software vendors to distribute their applications into self-hosted environments, including VPC, on-premise, and air-gapped systems. Our suite of tools covers installation, testing, licensing, and support, making Replicated the premier solution for operationalizing and scaling Kubernetes applications within enterprise environments.

The Customer Reliability Engineering (CRE) team is a global group of engineers dedicated to assisting our vendors in successfully delivering and supporting Kubernetes applications in customer-managed environments. As a CRE, you will be instrumental in resolving complex technical challenges related to application deployment, management, and troubleshooting for our customers. This role offers the opportunity to gain deep expertise in Kubernetes, the Replicated product suite, and the nuances of customer-managed deployments, including cluster installations. The position emphasizes exceptional support and customer success, requiring close collaboration with Sales and Product Engineers.

This role is ideal for individuals who are passionate about problem-solving, enjoy assisting others, and excel at tackling deep technical challenges. You will utilize your operational knowledge to establish best practices and contribute to tooling that benefits both internal teams and our vendors. It's an excellent opportunity to build upon your existing foundation in Kubernetes, Linux, and the cloud-native ecosystem, learning from experienced engineers within a successful and growing team.

Responsibilities

• Provide Expert Support: Deliver expert-level support to customers, resolving issues related to Kubernetes, Linux, and Replicated products. This includes troubleshooting failures, identifying root causes, and implementing effective solutions. Each day will present unique and new challenges.
• Enable Customer Success: Proactively engage with customers to ensure their successful deployment, management, and scaling of applications using Replicated. This involves providing guidance, sharing best practices, conducting training, and assisting with new application onboarding.
• Collaborate with Engineering: Work closely with CREs and product engineers to share customer feedback, identify areas for product improvement, and contribute to the Replicated product roadmap. While not initially required to implement code changes, you will be a key contributor in identifying improvement areas, and the team regularly contributes code to enhance products and tools. Opportunities to develop coding skills and directly contribute to improvements will arise as you grow within the team.
• Continuous Learning: Invest in personal and professional development. Replicated is committed to supporting your growth through courses, certifications, and other learning opportunities.

Requirements

• 3+ years of experience with Linux system administration.
• 3+ years of experience with Kubernetes and Helm.
• Exceptional technical and non-technical communication and interpersonal skills. The ability to clearly explain complex technical concepts to both technical and non-technical audiences is essential.
• Strong problem-solving skills and the ability to [rest of the sentence cut off].

Company Information

Replicated is a Commercial Software Distribution Platform. Our customers include KNIME, Puppet, Smartbear, BigID, Swimlane, and many other fast-growing enterprise software vendors.

Replicated is committed to cultivating an efficient, respectful workplace. We believe that innovation thrives in teams where diverse points of view converge to solve complex problems in novel ways. We actively seek individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

We are a fully remote company and plan to remain so.