Customer Reliability Engineer, Infrastructure (Atlantic)

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Management, Cloud Computing, Software DevelopmentIndustries

Requirements

Candidates should have 4 years of professional experience, demonstrable Linux familiarity, and experience with Kubernetes/Docker/Containers. Experience with any major cloud provider (AWS, GCP, Azure) is required, along with motivation to learn, commitment to excellence, problem-solving and troubleshooting abilities, and excellent written and verbal communication skills. Previous experience working directly with customers, experience with DevOps, contributions to open-source projects, and experience with Splunk or Prometheus are considered bonus points.

Responsibilities

The Customer Reliability Engineer will operate, monitor, and maintain the platform to ensure availability, predictability, and reliable operations. They will learn and build expertise in Kubernetes, cloud engineering, and cloud networking, and work on a modern, cloud-native product. Responsibilities include creating strong relationships with customers, helping them achieve their reliability goals, providing feedback to shape product direction, owning the customer experience, prioritizing and solving issues, meeting SLAs, and participating in a pager rotation for 24x7 coverage. Up to 20% of time can be spent on side projects such as contributing to the open-source Airflow repository or developing internal monitoring and alerting systems.

Skills

Kubernetes

AWS

Azure

GCP

Apache Airflow

DataOps

Reliability Engineering

Infrastructure

Monitoring

Cloud Infrastructure

Astronomer

Data orchestration platform for pipeline management

About Astronomer

Astronomer.io provides a data orchestration platform that utilizes Apache Airflow to simplify the deployment of data pipelines. Its main product, Astro, helps businesses manage and monitor their data flows, allowing them to focus on delivering essential data pipelines. The platform supports data unification across various clouds and offers over 1500 integrations, making it suitable for data and machine learning teams in industries like finance and e-commerce. Astronomer.io distinguishes itself from competitors by offering enterprise-grade security, zero-downtime upgrades for Airflow, and tools for monitoring pipeline health, which enhance compute efficiency and reduce delays in task scheduling. The company's goal is to empower organizations to optimize their data strategies and achieve a significant return on investment by ensuring their applications operate with maximum reliability.

Cincinnati, OhioHeadquarters

2018Year Founded

$272.1MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Remote Work Options

Company Equity

Risks

Increased competition from platforms like Prefect and Dagster poses a market challenge.

Over-reliance on Apache Airflow could be risky if community focus shifts.

Rapid AI advancements may outpace Astronomer's feature integration, risking client dissatisfaction.

Differentiation

Astronomer offers Astro, a modern data orchestration platform powered by Apache Airflow.

Astro enables data teams to build, run, and observe data pipelines-as-code efficiently.

Astronomer provides enterprise-grade security and over 1500 integrations for data unification.

Upsides

Astronomer's revenue grew over 200% in H1 2023, indicating strong market demand.

Collaboration with Microsoft Azure enhances Astronomer's cloud-native data orchestration capabilities.

Integration with Anyscale boosts Astronomer's offering for scalable machine learning workflows.

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