Senior Customer Engineer at GeoComply

Vancouver, British Columbia, Canada

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Geolocation, Cybersecurity, Anti-FraudIndustries

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
Experience working with SDK integrations for browser solutions and/or mobile applications (Android/iOS), demonstrating a strong understanding of integration principles
Proven experience in a technical role (e.g., Software Engineer, Solutions Architect, Technical Consultant, Customer Success Engineer, Customer Engineer, Integration Engineer) with substantial direct customer interaction

Responsibilities

Serve as a technical point of contact for all customers throughout their integration journey and beyond, gaining a deep understanding of their technical environments, challenges, and integration requirements
Conduct in-depth technical discussions with customers to analyze their integration needs and translate them into clear, detailed technical specifications, integration plans, and user stories for the engineering team
Collect, analyze, and prioritize customer feedback related to integrations and product functionality, ensuring valuable insights are incorporated into the product backlog
Work closely with the Product Management team to align customer needs with the product roadmap, particularly focusing on integration-related requests
Collaborate directly with the engineering team to brainstorm technical solutions, ensure the feasibility of integration requests, and facilitate smooth implementation
Communicate complex technical concepts and integration processes effectively to customers, sales teams, and internal stakeholders
Assist existing customers with technical integration inquiries, providing direct support for complex issues and escalating appropriately to the engineering team when necessary
Proactively seek to understand the competitive landscape in relation to integrations and product features, providing insights based on customer interactions and market awareness

Skills

Key technologies and capabilities for this role

Integration EngineeringCustomer EngineeringTechnical SpecificationsUser StoriesProduct RoadmapCustomer FeedbackAPI IntegrationGeolocation TechnologyCybersecurity

Questions & Answers

Common questions about this position

What is the salary for the Senior Customer Engineer position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What skills are required for the Senior Customer Engineer role?

The role requires being a highly technical expert with a strong customer-centric mindset, the ability to engage in deep technical discussions with customers, and skills in translating customer needs into technical specifications, integration plans, and user stories.

What is the company culture like at GeoComply?

GeoComply has a people-focused culture united by a deep commitment to problem-solving, with teams across five countries and three continents driving innovation in geolocation, cybersecurity, and anti-fraud.

What makes a strong candidate for this Customer Engineer position?

A strong candidate is hands-on technical with a customer-centric mindset, skilled at deep technical discussions, translating customer requirements into actionable specs and user stories, and collaborating with product and engineering teams.

GeoComply

Geolocation compliance and anti-fraud solutions

About GeoComply

GeoComply specializes in geolocation compliance and anti-fraud solutions, focusing on ensuring safe online interactions. The company performs geolocation checks to validate user access, which is essential for industries like online gambling, media streaming, and financial services. Their main product, GeoGuard, helps clients block unauthorized access, particularly from users trying to bypass geographic restrictions using VPNs. This technology is integrated into clients' platforms through software development kits (SDKs), and GeoComply earns revenue from subscription fees and licensing agreements. What sets GeoComply apart from competitors is its strong emphasis on customer relationships and its global presence, with offices across three continents. The company's goal is to enhance online safety and compliance, instilling confidence in every digital interaction.

Vancouver, CanadaHeadquarters

2011Year Founded

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, Cybersecurity, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Professional Development Budget

Hybrid Work Options

Flexible Work Hours

Risks

Increased competition from Xpoint after losing a patent infringement case.

Partnership with Intertrust may expose GeoComply to digital rights management risks.

Expansion into iGaming may lead to regulatory risks in strict jurisdictions.

Differentiation

GeoComply specializes in geolocation compliance, crucial for online gambling and streaming services.

Their GeoGuard solution effectively blocks unauthorized access via VPNs, ensuring content rights compliance.

GeoComply offers SDKs for seamless integration, enhancing client platforms' security and compliance.

Upsides

Growing demand for geolocation services in iGaming due to U.S. regulatory changes.

Partnerships with IDVerse expand market coverage in the iGaming sector.

Integration with multi-DRM services enhances content protection for media companies.

Land your dream remote job 3x faster with AI

Try Jobo Free