Job Description

Salary: $126,700 - $215,400 (base pay guideline) Location Type: Remote Employment Type: Full-time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

This role is part of our Content Design practice within the experience design organization, which includes a diverse set of skills and backgrounds such as interaction designers, researchers, visual designers, technical writers, and more. We use our superpowers of empathizing with users, understanding their needs, and applying our expertise of designing through language to create product experiences customers love. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

• Lead UX writing: Actively participate in cross-functional teams, taking ownership of UX writing needs for 1 to 2 products. This includes creating content wireframes, information hierarchies, prototypes, content standards, glossaries, and more.
• Develop content strategy: Use data and insights from customer research to define and manage product-level content strategy, with a focus on long-term goals beyond the immediate release.
• Contribute to team projects: Collaborate on various content design team initiatives, such as enhancing the design system, style guide, terminology standards, reusable patterns, and AI writing tools.
• Advocate for user-centric design: Ensure that all content in the user interface is user-friendly, accessible, and aligns with voice and tone standards.

Qualifications

Preferred Qualifications:

• 5+ years of experience in content design, content strategy, copywriting, or related field; B2B experience preferred
• Bachelor’s degree in English, Journalism, Communications, Human-Computer Interaction Design, or other relevant field, or equivalent work experience
• Excellent verbal and written communication skills, with solid understanding of English grammar, structure, and punctuation
• Working knowledge of design principles and methods, and tools (Figma, Sketch, Miro, Invision)

Basic Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

#UXD

For positions in this location, we offer a base pay of $126,700 - $215,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will be determined by various factors.