Solutions Architect, Conversational AI & Prompt Engineering
Qventus- Full Time
- Junior (1 to 2 years)
Candidates should possess strong content writing and editing skills, proficiency in creating AI transactional threads, bots, and automation tools, and demonstrate data-driven decision-making abilities. Excellent collaboration and communication skills are also required, along with experience in enhancing AI-driven platforms and systems.
The AI Content Creator will take ownership of the Gladly Answers platform, managing and responding to knowledge base and macro requests from the internal team with a 100% same-day response rate, reviewing and updating knowledge base entries for accuracy and consistency, and monitoring performance to optimize Gen AI resolution accuracy for SMS and Chat. They will also perform a detailed analysis of self-service deflection in the Contact Us page (Help Center) to implement strategies and solutions for improvement.
Direct-to-consumer e-commerce for fashion and home essentials
Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.